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Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry Paperback – Illustrated, June 2 2020
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"Coaches rely far too much on asking open-ended questions," says Marcia Reynolds. But questions only seek answers--inquiry provides insight. When, instead of just questions, clients hear their thoughts, opinions, and beliefs spoken by someone else, it prompts them to critically consider how their thinking affects their goals. Reynolds cites the latest brain science to show why reflective inquiry works and provides techniques, tips, and structures for creating breakthrough conversations.
This book will free coaches from the cult of asking the magical question by offering five essential practices of reflective inquiry: focus on the person, not the problem; summarize what is heard and expressed; identify underlying beliefs and assumptions; unwrap the desired outcome; and articulate insights and commitments. Using these practices, combined with a respectful and caring presence, helps create a space where clients feel safe, seen, and valued for who they are. Coaches become change agents who actively recharge the human spirit. And clients naturally dive deeper and develop personalized solutions that may surprise even the coach.
- Print length192 pages
- LanguageEnglish
- PublisherBerrett-Koehler Publishers
- Publication dateJune 2 2020
- Dimensions15.24 x 1.55 x 22.86 cm
- ISBN-101523087838
- ISBN-13978-1523087839
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Review
—Madeleine Homan Blanchard, MCC, MSc, cofounder of Coaching Services, The Ken Blanchard Companies
“Dr. Reynolds provokes the reader to explore ways of partnering with clients and coaching beyond the ‘sacred cows’ and rigidly prescribed questioning techniques. She also does a great service to the profession by elevating the conversation above conflicting coaching schools and cults, urging us to refocus again on the human being we partner with.”
—Konstantin Korotov, PhD, Professor of Organizational Behavior, ESMT Berlin
“Dr. Reynolds once again gives great guidance and tools based on years of work with the human mind. She provides a framework for self-discovery where participants partner with coaches in their journey to better maneuver through problems to ultimately reach their potential.”
—Krista Endsley, Software CEO and Board Member, MemberSuites, Inc.
About the Author
Product details
- Publisher : Berrett-Koehler Publishers; Illustrated edition (June 2 2020)
- Language : English
- Paperback : 192 pages
- ISBN-10 : 1523087838
- ISBN-13 : 978-1523087839
- Item weight : 318 g
- Dimensions : 15.24 x 1.55 x 22.86 cm
- Best Sellers Rank: #55,455 in Books (See Top 100 in Books)
- #43 in Management Science in Leadership
- #101 in Presentation Skills (Books)
- #101 in Management Science (Books)
- Customer Reviews:
About the author

Dr. Marcia Reynolds, Master Certified Coach helps coaches and leaders make every conversation a difference-making experience. She has provided coaching and training in 41 countries and is recognized by Global Gurus as the #5 coach in the world.
Dr. Reynolds is the Training Director for the Healthcare Coaching Institute. She was the 5th global president of the International Coach Federation and recently inducted into ICF’s Circle of Distinction for her contributions to the global coaching community. She is also on faculty for coaching schools in China and Russia. Many of her clients are multi-national companies where she coaches executives and teaches leaders how to use coaching skills in their daily conversations.
Prior to coaching, she oversaw organizational change programs for two global companies. Her programs helped one company launch the most successful IPO in the United States in 1993.
Excerpts from Marcia’s books Outsmart Your Brain; The Discomfort Zone; and Wander Woman have appeared in business and psychological publications world-wide. In June, 2020, she will release her next book, Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry.
Marcia is passionate about how coaching contributes to making the world a better place for all.
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Many coaches and, more importantly, their clients are going to benefit from this.

I would highly recommend this book to anyone who is either a formal coach or uses coaching in their live in some capacity.

