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![The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations by [Barbara Mitchell, Cornelia Gamlem]](https://m.media-amazon.com/images/I/51vH2Kcnm9L._SY346_.jpg)
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The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations Kindle Edition
Barbara Mitchell (Author) Find all the books, read about the author and more. See search results for this author |
Cornelia Gamlem (Author) Find all the books, read about the author and more. See search results for this author |
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Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that's what this book will do. Using it you'll learn:
- Positive things to say when initiating or responding to difficult conversations and situations
- How to find and craft language to start a sensitive conversation
- The right words to positively influence the situation
- Print length192 pages
- LanguageEnglish
- PublisherCareer Press
- Publication dateSept. 18 2017
- File size751 KB
Product description
Review
?Rev. Jon Smoot, executive director, Habitat for Humanity of Northern Virginia
"The Conflict Resolution Phrase Book is a natural complement to The Essential Workplace Conflict Handbook because it helps us to focus on one of the most important aspect of conflict management?.how to effectively use language. We can sometimes get sloppy with our communication during stressful situations and this will only exacerbate the conflict. Cornelia and Barbara provide a ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional who know that WORDS matter in today?s workplace!"
?Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC
"Hold your tongue, count to ten, be the bigger person are all band-aids when it comes to resolving conflict. The Conflict Resolution Phrase Book is a comprehensive guide to handling conflict in the vest way for short -term and long-term effectiveness. It starts with the inception of the problem, all the nuances leading up to the crisis and how to turn conflict into a positive experience for all. If you truly want to maximize your effectiveness as a leader, this book is essential for your library."
?Marna Hayden, Chief Game Officer, Hayden Resources, Inc.
"Barbara and Cornelia take the fear out of managing conflict and difficult conversations. this is a wonderful toolbox of practical phrases, insights, and applications that will guide you through any conflict. as a mediator, I would love this to be required reading for all my clients. This book is a much-needed companion for anyone who manages conflict."
?Adam Bowman, MA. PHR --This text refers to an alternate kindle_edition edition.
About the Author
Product details
- ASIN : B07J18L968
- Publisher : Career Press; First edition (Sept. 18 2017)
- Language : English
- File size : 751 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Print length : 192 pages
- Best Sellers Rank: #518,714 in Kindle Store (See Top 100 in Kindle Store)
- #379 in Business Conflict Resolution & Mediation
- #624 in Business Reference (Kindle Store)
- #2,442 in Business Reference (Books)
- Customer Reviews:
About the authors
Cornelia Gamlem, an award-winning author, consultant and speaker, is passionate about helping organizations develop and maintain respectful workplaces.
An avid believer of giving back, Cornelia is a strong supporter of the HR, business and writing communities. Cornelia often brings groups of HR professionals, consultants and fellow writers together so they can share their knowledge and experiences. She’s been active in national employers’ groups that influenced public policy, testified before the Equal Employment Opportunity Commission, and held national leadership volunteer roles with The Society for Human Resource Management.
Writing books and blogging isn’t the only way she shares her expertise. She is a frequent guest on radio and podcasts and has been interviewed in major markets around the country. Sought after for her HR and business knowledge, Cornelia has been quoted in major publications including the Wall Street Journal, the Financial Times, Fortune, The New York Times, and Forbes. Her articles have appeared in publications such as fastcompany.com, Inc.com, and Entrepreneur.com.
She and her co-author are 2020 Award Winners from the Next Generation Indie Book Awards, the largest International Book Awards for Indie Authors and Publishers for The Manager’s Answer Book. She lives and writes in Albuquerque, NM where she serves on the Board of Directors for SouthWest Writers.
Barbara Mitchell is an author, speaker, and the Managing Partner of The Mitchell Group, a Human Resources and organizational development consulting practice. Prior to starting her own business, most of her business experience was in senior leadership positions with Marriott International.
An influencer in the business and HRCommunities, she is a frequent speaker to business groups and has bee n quoted in major publications including The Wall Street Journal, the Financial Times, Forbes, The New York Times, The Globe & Mail, Fast Company, the Chicago Tribune, and Newsday.she’s been interviewed on radio in major markets around the US and contributed to numerous blogs and websites including fast company.com, Forbes.com, INC.com, Entrprepreneur.com, ChiefExecutive.net, and Trainingindustry.com.
Barbara is an active volunteer who has served on numerous national and local boards and is a video Docent at The Smithsonian American Art Museum.
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