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The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations by [Barbara Mitchell, Cornelia Gamlem]

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The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations Kindle Edition

4.3 out of 5 stars 90 ratings

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Review

?Constructive handling of inevitable workplace conflict is an indispensable part of a manger?s toolbox and employing the right words is paramount. The Conflict Resolution Phrase Book will promote habits of possible and engaging strategies to difficult conversions which is greatly to be preferred to distributive manager impulses of avoidance or animosity.?
?Rev. Jon Smoot, executive director, Habitat for Humanity of Northern Virginia

"
The Conflict Resolution Phrase Book is a natural complement to The Essential Workplace Conflict Handbook because it helps us to focus on one of the most important aspect of conflict management?.how to effectively use language. We can sometimes get sloppy with our communication during stressful situations and this will only exacerbate the conflict. Cornelia and Barbara provide a ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional who know that WORDS matter in today?s workplace!"
?Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC

"Hold your tongue, count to ten, be the bigger person are all band-aids when it comes to resolving conflict.
The Conflict Resolution Phrase Book is a comprehensive guide to handling conflict in the vest way for short -term and long-term effectiveness. It starts with the inception of the problem, all the nuances leading up to the crisis and how to turn conflict into a positive experience for all. If you truly want to maximize your effectiveness as a leader, this book is essential for your library."
?Marna Hayden, Chief Game Officer, Hayden Resources, Inc.

"Barbara and Cornelia take the fear out of managing conflict and difficult conversations. this is a wonderful toolbox of practical phrases, insights, and applications that will guide you through any conflict. as a mediator, I would love this to be required reading for all my clients. This book is a much-needed companion for anyone who manages conflict."
?Adam Bowman, MA. PHR
--This text refers to an alternate kindle_edition edition.

About the Author

Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Essential Workplace Conflict Handbook and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is now managing partner of The Mitchell Group where she works with a variety of clients to help them successfully hire, develop, engage, and retain the best talent available. She is a docent at the Smithsonian American Art Museum. Cornelia Gamlem is president of The GEMS Group, Ltd., who consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she has testified before the Equal Employment Opportunity Commission. She also coauthored The Essential Workplace Conflict Handbook and Roadmap to Success: 5 Steps to Putting Action into Your Affirmative Action Plan. Cornelia spent most of her HR career with a Fortune 500 IT services company with a global presence. --This text refers to an alternate kindle_edition edition.

Product details

  • ASIN ‏ : ‎ B07J18L968
  • Publisher ‏ : ‎ Career Press; First edition (Sept. 18 2017)
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 751 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 192 pages
  • Customer Reviews:
    4.3 out of 5 stars 90 ratings

About the authors

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
90 global ratings

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Bart L. Schairer
1.0 out of 5 stars Just a List of Tedious Phrases
Reviewed in the United States on October 3, 2020
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3 people found this helpful
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Amazon Customer
5.0 out of 5 stars Must Have for Supervisors and Managers
Reviewed in the United States on December 4, 2019
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5 people found this helpful
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Paul Scherf
1.0 out of 5 stars Phrases
Reviewed in the United States on September 26, 2018
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7 people found this helpful
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Mtack
5.0 out of 5 stars Excellent Resource
Reviewed in the United States on September 19, 2018
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3 people found this helpful
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Amazon Customer
4.0 out of 5 stars Very helpful!
Reviewed in the United States on January 7, 2019
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4 people found this helpful
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