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Judith E. Glaser

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results Paperback – Illustrated, April 28 2016

by Judith E. Glaser (Author)

428 ratings

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The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Print length

232 pages
Language

English
Publisher

Routledge
Publication date

April 28 2016
Dimensions

14.99 x 1.52 x 22.61 cm
ISBN-10

1629561436
ISBN-13

978-1629561431
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Product description

About the Author

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, Exxon, and IBM. Judith has served as an Adjunct Professor at Wharton and a visiting guest speaker at Harvard, Kellogg, Loyola, University of Chicago, NYU, and various other institutions. She has appeared on NBC’s Today Show, ABC World News, The Fox News Channel, and CBS Morning News. Judith has been quoted in The New York Times, The Wall Street Journal, Crain’s, AMA World, blogs for Harvard Business Review, and was named one of Leadership Excellence's Top 20 Thought Leaders of Leadership and Culture in 2012. Judith earned a B.A. from Temple University in Interdisciplinary Studies, and an M.S. in Human Behavior & Development from Drexel University. She earned a Master’s Certificate in Corporate and Political Communications from Fairfield University.

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Product details

Publisher ‏ : ‎ Routledge; 1st edition (April 28 2016)
Language ‏ : ‎ English
Paperback ‏ : ‎ 232 pages
ISBN-10 ‏ : ‎ 1629561436
ISBN-13 ‏ : ‎ 978-1629561431
Item weight ‏ : ‎ 363 g
Dimensions ‏ : ‎ 14.99 x 1.52 x 22.61 cm

Best Sellers Rank: #106,115 in Books (See Top 100 in Books)
- #456 in Business Communications (Books)
- #649 in Career Guides (Books)
- #1,503 in Economics (Books)

Customer Reviews:
428 ratings

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Judith E. Glaser

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"To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations."

Customer reviews

5 star		71%
4 star		15%
3 star		8%
2 star		3%
1 star		2%

How are ratings calculated?

Top reviews from Canada

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Sylvia

she makes sound like her invention

Reviewed in Canada on June 11, 2018

Verified Purchase

The author thinks she invented every behavioural conversational technique. What is common sense, she makes sound like her invention. Not a very useful book at all!

One person found this helpful

Helpful

Ronald E. Pizzo

Why conversations Matter

Reviewed in Canada on March 11, 2017

Verified Purchase

This book not only has useful tools for coaches, it highlights and underscores the importance of creating environments where leaders can foster meaningful conversations to effect change

Helpful

ramaorama

Amazing new brain research and findings that simply infuses energy ...

Reviewed in Canada on March 27, 2017

Verified Purchase

Amazing new brain research and findings that simply infuses energy into your quest for change and a new way of thinking, a new way of living...a new world!! Can't stop reading it!!

Reviewed in Canada on May 31, 2018

What an amazing book! After reading it I was motivated to raise my conversational intelligence in my day to day interactions with friends and co-workers. Judith Glaser explains in detail how open and honest conversation on your thoughts and feeling leads to increased trust with those around you. I used the techniques outlined in the book to approach everyone I knew and tell them exactly what I was thinking. Almost immediately noticed a change in how I perceived, and was perceived, by others. A week later I was told that my honesty was making others nervous and promptly fired from my job but I felt real trust from my manager during the dismissal meeting. Would highly recommend!

Helpful

Amazon Customer

Intelligent conversations start with open listening.

Reviewed in Canada on July 11, 2017

This is a great book for those who want to raise their leadership abilities through higher conversations. I apply these skills with my clients and have found that it has changed how they converse with others. Building trust is at the forefront of great leadership, and it can only happen when those you lead feel heard and that they have a voice that matters. Judith Glaser has created incredible changes in conversations as a whole.

Helpful

Charles

needs a rewrite, and loose the marketing pitch.

Reviewed in Canada on December 1, 2013

In the last couple years we have realized that emotional intelligence trumps intellectual intelligence and to a big extent this book, I think tries to add something to the genre but falls far short.

This is a pointed review because I need my books to start quick and end fast.

I am tough this way- especially for business books, if I cannot get a feel and know something I didn't by 10% in, I chuck the book. As 80-90% of the time I am right that the book is a waste of time- why waste half a day or several hours on something that you wouldn't give 20 mins to if you had a conversation with the author.

If you are a business reader that likes to get maybe 1 or 2 sentences that may help in some situations in an entire book- then you may like this.

But very early on savvy readers will realize that the point of the book is to sell a seminar. My marketing hairs on the back of my neck went up with the first TM (trademark) symbol- after that it was down hill from there. Like all books that are trying to sell you something else other than the book always falls short. ALWAYS.

the author is adept at content "spinning" that is words for word count- go to her benchmark communications inc website and actually read the content- filler and marketing/consultant speak mumbo jumbo. And by saying this I don't think I am "boiling the ocean" moving forward with this review.

15% of the book is where I quit. bottom line the book needs a re-write- I don't care about trademark this or that- it smacks of desperate arrogance. Tone down the marketing speak, kill the idea that this book is your readers gateway drug and focus on REAL DEFINITE steps on how, exactly and early on how to fix their listening and conversation skills.

Look at it this way- if the author thinks or knows they are so good then you will have much much more to say on the subject later, if you are good you are not a one hit wonder.
BUT let your book speak for you with value- after all they paid to read something on this subject.

*as an aside, ebooks read differently than traditional books- flipping around in a traditional book scanning where the good stuff starts is easy on an ebook it is impossible to very cumbersome- when you tell me you will tell me how to fix X in the second part, without telling me anything in the first- I cannot flip around- so I delete.

32 people found this helpful

Helpful

vanessa wiebel

I-IQ helped me at work and wiht my family

Reviewed in Canada on October 28, 2020

Verified Purchase

Using these simpel explained concepts , turned my language arround. Arguing is seldom needed. as co-creating in a converstion works really well. WHat Judith Glasser offers is a gift , easy life changing read.
one of my top 10 books I'd take if i would have to chose 10.

Helpful

Top reviews from other countries

Kindle Customer

Common sense wrapped up

Reviewed in the United Kingdom on May 10, 2017

Verified Purchase

Most of this is common sense in a new wrapper but as I've said many times common sense is not common practice.

Good as a wee refresher but nothing earth shattering to write home about.

Steve Phillip

Fascinating topic

Reviewed in the United Kingdom on August 15, 2017

Verified Purchase

Fascinating subject. To me the book seemed more suited to anyone responsible for leading/managing a team rather than how individuals could enhance their ability to negotiate conversations with others. That said, the same principles can easily be applied.

3 people found this helpful

Rob Baltzer

Interesting idea, dull read

Reviewed in the United Kingdom on February 8, 2018

Verified Purchase

A really important topic, an area where many of us want and need to improve but this book provides little practical insight. Instead it is heavy with repetitive neuroscience and self-aggrandising stories from the author’s coaching practice. A few useful tools are presented and it’s a quick read hence two stars not one.

Eilish K.

This is an amazing read I purchased an audio version to play at ...

Reviewed in the United Kingdom on July 31, 2017

Verified Purchase

This is an amazing read I purchased an audio version to play at home and in the car. Its full of brilliant case studies for coaching backed up by neuroscience. I particularly love the 5 brains and the dashboard which I have used to great effect with clients particularly in career coaching

One person found this helpful

MSV

Five Stars

Reviewed in the United Kingdom on December 4, 2018

Verified Purchase

Great book - with many insights on how conversations are the foundation of all things!

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Follow the Author

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results Paperback – Illustrated, April 28 2016

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Product description

About the Author

Product details

About the author

Judith E. Glaser

Customer reviews

Top reviews from Canada

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Top reviews from other countries

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