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Crisis, Issues and Reputation Management Hardcover – Jan. 27 2015

4.4 out of 5 stars 32 ratings

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"In an increasingly transparent world, the spotlight finds companies with an issue or a crisis very quickly. There is a real premium attached to learning from others and being well prepared: this book should be required reading for every member of the executive team." ― Caroline Hempstead, VP Group Corporate Affairs, AstraZeneca plc

"crucial reading, not only for communication professionals, but for CEOs and board members, too....Griffin explores the anatomy of multiple high-profile corporate crises... [and puts] forward a number of new analytical models to help anyone responsible for protecting their organisation's reputation understand both how to manage a crisis and how to predict and prevent one before it materialises. In addition to this robust new theory, Griffin's book is full of practical tips. From detailed guidance on how to run a crisis exercise, to tried-and-tested advice on what messages will resonate with stakeholders in an emergency, the book provides a valuable manual for any company that wants to ensure it is crisis prepared." ―
Communika (PRISA)

"I have read a few books in recent years on crisis and reputation management and this is by far the best. Griffin's latest offering [...] is easy to read and incredibly engaging. His 20 years of experience in reputation management really shines through. The book is constantly brought to life with a host of case studies and examples of firms that got their reputation management strategy wrong and are still paying the price (for example BP and the Deepwater Horizon oil disaster), compared with those that got it right (Tesco and the horsemeat scandal). [...] This book goes further than just a must-read for those in PR. As Griffin points out, BP, News International and the BBC have all faced scandals over the past few years that have been dealt with badly and resulted in CEOs stepping down and commercial damage. This book is surely a must-read for any CEO who values the reputation of their company and wants to preserve it for as long as possible." ―
Lisa Elliot, PR Week

"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk." ―
Dr Daniel Diermeier, Kellogg School of Management and author of Reputation Rules

"...a well laid-out, easy to follow, and practical book, with plenty of website links to follow [...] Griffin makes and authoritative and readable case for reputation and crisis management as something central to doing a business and running an organisation." ―
Professional Security Magazine

"Beautifully written, practical, relevant, clear and usable. Should be on the bookshelf of anyone interested in this area. This is the book I wish had been available when I first started learning about Crisis Management - an invaluable resource." ―
Kieron O'Keefe, Head of Crisis Management, BG Group

About the Author

Andrew Griffin is a Chief Executive at Regester Larkin, an international consultancy which is globally recognised for pioneering best practice systems in crisis, issues and corporate reputation management. Andrew advises some of the world's leading companies and trusted brands, with previous clients including AstraZeneca, Shell, BAE Systems, Diageo, Nestle and Novartis. He is also a regular speaker, writer and commentator in this critical area of management and crisis communications.

Product details

  • Publisher ‏ : ‎ Kogan Page; 1st edition (Jan. 27 2015)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 280 pages
  • ISBN-10 ‏ : ‎ 0749476532
  • ISBN-13 ‏ : ‎ 978-0749476533
  • Item weight ‏ : ‎ 580 g
  • Dimensions ‏ : ‎ 16.3 x 2.11 x 24 cm
  • Customer Reviews:
    4.4 out of 5 stars 32 ratings

About the author

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Andrew is the chief executive of the international specialist reputation strategy and crisis management consultancy, Regester Larkin (

For nearly 20 years, he has advised some of the world’s largest and most respected companies, helping them factor reputation into their decision making, resolve controversial issues and respond to crises. A specialist in strategic crisis preparedness and management, he has helped global organisations become ‘crisis ready’ and has provided senior counsel in many live situations.

Andrew is an author, commentator and speaker on crisis, issues and reputation management.

Customer reviews

4.4 out of 5 stars
4.4 out of 5
32 global ratings

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4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom 🇬🇧 on August 8, 2017
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Jennifer Zingalie
5.0 out of 5 stars Put in your PR toolbox
Reviewed in the United States 🇺🇸 on December 13, 2019
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Amazon Customer
5.0 out of 5 stars Two thumbs up!!
Reviewed in the United States 🇺🇸 on June 3, 2014
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5.0 out of 5 stars Great read and overview of the topic
Reviewed in the United States 🇺🇸 on September 28, 2015
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