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![Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by [Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler]](https://m.media-amazon.com/images/I/51fGo0WXJTL._SY346_.jpg)
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kindle Edition
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The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- LanguageEnglish
- PublisherMcGraw Hill
- Publication dateSept. 16 2011
- File size3807 KB
- When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.Highlighted by 16,916 Kindle readers
- “How can I be 100 percent honest with Chris, and at the same time be 100 percent respectful?”Highlighted by 12,167 Kindle readers
- The three most common forms of silence are masking, avoiding, and withdrawing.Highlighted by 10,010 Kindle readers
Product description
From the Publisher
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com
Review
From AudioFile
From the Back Cover
"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
KERRY PATTERSON, JOSEPH GRENNY, DAVID MAXFIELD, RON MCMILLAN, and AL SWITZLER are the cofounders and leaders of VitalSmarts, an innovator in corporate training and organizational performance that has taught more than two million people worldwide and worked with more than 300 of the Fortune 500 companies.
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies. --This text refers to an out of print or unavailable edition of this title.
Product details
- ASIN : B005K0AYH4
- Publisher : McGraw Hill; 2 edition (Sept. 16 2011)
- Language : English
- File size : 3807 KB
- Simultaneous device usage : Up to 4 simultaneous devices, per publisher limits
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Sticky notes : On Kindle Scribe
- Print length : 273 pages
- Best Sellers Rank: #40,885 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
About the authors
Discover more of the author’s books, see similar authors, read author blogs and more
Joseph Grenny: The Social Scientist for Business Performance
Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.
Dynamic Keynote Speaker
Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:
• HSM World Business Forum
• Willow Creek Global Leadership Summit
• American Society of Training and Development
• NASA
• American Bankers Association
Bestselling Author
Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Crucial Influence (formerly published as Influencer), Crucial Accountability, and Change Anything.
He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.
Business Social Scientist
For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.
Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.
www.josephgrenny.com
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Customer reviews

Reviewed in Canada on November 22, 2020
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Top reviews
Top reviews from Canada
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There are also links in this book to videos of example conversations -- I'm on to check those out next, as my response to finishing the book was sadness that there wasn't more! I think my dialogue skills have already improved in only a couple weeks of reading the book, and I will reread this going forward to help me as struggles arise.
Highly recommended.

There are also links in this book to videos of example conversations -- I'm on to check those out next, as my response to finishing the book was sadness that there wasn't more! I think my dialogue skills have already improved in only a couple weeks of reading the book, and I will reread this going forward to help me as struggles arise.
Highly recommended.



Must read for anyone who is a beginner at having important conversations and whats to understand where to begin and how to improve.
The book takes you through different steps and techniques to keep in mind as you have your conversations and I find myself coming back to re-read different sections to strengthen the fundamentals.
If you're looking for a way to make difficult conversations easier to tackle, I'd highly recommend this book. There is room for improvement in everyone.
I gave it one less star than perfect as it gets a bit redundant at times, but this could be a plus for some as repetition makes concepts stick better.
Top reviews from other countries

I have ready few books that have truly changed the way I interact with the world. This is one of them. I read this book in the mists of a messy divorce and it really helped to clear things up. It showed me that I was going about conversations in completely the wrong way. I wish I had found this sooner in my life. It would have changed so much.
It will teach you how to interact with people when it matters most. Whether its partners, children, parents, manager, boss, strangers or friends you are most likely messing up your conversions and not even noticing it.
I can not recommend this book enough. I recommend it to everyone who asks me about books or if I think it can help them.
Its also available on audiable. I have both. However you get it, get it.
This book is paired amazingly with Chimp paradox. These 2 book are my killer combo recommendation.
Once you have finished it, take some time to reflect deeply. You'll be surprised what you discover with your new knowledge.

The book presents the unfortunate situation we all live in, which is the inability of people to speak their mind without it having an impact on the way they are seen. Hence becomes a practical tool for people management.
Fortunately there is a CEO who recognises this madness and inefficiency and has built his company based on "Radical Transparency"....top 5 biggest hedgfund in the world....Bridgewater associates.


