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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Paperback – Oct. 21 2021
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The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You’ll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
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From the Publisher
From the Publisher
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies.
- Publisher : McGraw Hill; 3rd edition (Oct. 21 2021)
- Language : English
- Paperback : 304 pages
- ISBN-10 : 1260474186
- ISBN-13 : 978-1260474183
- Item weight : 356 g
- Dimensions : 15.24 x 2.54 x 22.86 cm
- Best Sellers Rank: #593 in Books (See Top 100 in Books)
- #1 in Training
- #1 in Business Communication Textbooks
- #1 in Business Training (Books)
- Customer Reviews:
About the authors
Reviewed in Canada on March 16, 2023
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Reviewed in Canada 🇨🇦 on March 16, 2023
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Unfortunately, it is poorly organized, drown in 'examples' and fake 'case studies' and containing a disproportionately low amount of 'why' behind the 'how'.
It is also unclear whom this book is for. More analytical people don't need the ample, repetitive and sometimes boring 'examples' - they just need a good, logical exposure of the principals with a minimal examples used as illustration.
More intuitive people might derive something from the 'examples' but still that sort of content may benefit for a bit of organization - for example, distinguishing more clearly the 'methods' from the 'examples'.
The instructive value of the book is surprisingly low. The reader still have to put significant effort to extract what is useful and applicable after closing a chapter. There are 'summaries' but they extremely dry and succint after an exhausting amount of irrelevant detail that their power is seriously diminished.
In short, the book could be reduced by 60% and lose nothing of its appeal - on the contrary.
It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube.
Had to read it for my business course and I'm already utilising the tools.
The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged.
By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You'll feel more equipped to execute them properly.