|Print List Price:||CDN$ 27.95|
|Kindle Price:|| CDN$ 15.34 |
Save CDN$ 12.61 (45%)
Follow the Authors
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition
Explore your book, then jump right back to where you left off with Page Flip.
View high quality images that let you zoom in to take a closer look.
Enjoy features only possible in digital – start reading right away, carry your library with you, adjust the font, create shareable notes and highlights, and more.
Discover additional details about the events, people, and places in your book, with Wikipedia integration.
The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You’ll learn how to:
- Respond when someone initiates a crucial conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digital mediums
Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies. --This text refers to the hardcover edition.
From the Publisher
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.--This text refers to the paperback edition.
- ASIN : B093Y3N433
- Publisher : McGraw Hill; 3rd edition (Oct. 26 2021)
- Language : English
- File size : 4846 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Print length : 299 pages
- Best Sellers Rank: #50,348 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
About the authors
Top reviews from Canada
There was a problem filtering reviews right now. Please try again later.
Top reviews from other countries
Unfortunately, it is poorly organized, drown in 'examples' and fake 'case studies' and containing a disproportionately low amount of 'why' behind the 'how'.
It is also unclear whom this book is for. More analytical people don't need the ample, repetitive and sometimes boring 'examples' - they just need a good, logical exposure of the principals with a minimal examples used as illustration.
More intuitive people might derive something from the 'examples' but still that sort of content may benefit for a bit of organization - for example, distinguishing more clearly the 'methods' from the 'examples'.
The instructive value of the book is surprisingly low. The reader still have to put significant effort to extract what is useful and applicable after closing a chapter. There are 'summaries' but they extremely dry and succint after an exhausting amount of irrelevant detail that their power is seriously diminished.
In short, the book could be reduced by 60% and lose nothing of its appeal - on the contrary.
It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube.
Had to read it for my business course and I'm already utilising the tools.
The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged.
By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You'll feel more equipped to execute them properly.
Interestingly enough, while I found the book's recommendations useful the rational behind their tactics and techniques was actually the part I found most useful. While acronyms and other memory techniques are effective at helping people learn information, I found in this case the understanding of both human behavior and how to effectively modify it (the "why") behind this book's recommendations very useful. Unfortunately, the memory techniques were much less so since I think they are a bit crudely crafted and could benefit from a substantial update. This is not to say any of the tactics themselves were bad, only that the memory techniques used lacked flow and the ability to really "stick" in one's memory.
This book is literally applicable to anyone. Unfortunately, since a lot of the really essentially dynamics it explains how to handle tend to get lost in the memory techniques they are teaching, I recommend this for adults who are in professions that require having these conversations or people with a great deal of background in them from other experience. For conversational novices, I recommend finding more basic books on decision making and conversation (and possibly influence depending upon the application). This is definitely not a bad book, but it is repetitive and a bit pedagogical they way it focusses on the techniques being taught over the reasoning behind why they work.