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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by [Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory]

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Joseph Grenny

Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition

by Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author), Format: Kindle Edition

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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates a crucial conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Print length

299 pages
Language

English
Sticky notes

On Kindle Scribe
Publisher

McGraw Hill
Publication date

Oct. 26 2021
File size

4846 KB
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Product description

From the Publisher

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

--This text refers to the paperback edition.

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies. --This text refers to the hardcover edition.

Product details

ASIN ‏ : ‎ B093Y3N433
Publisher ‏ : ‎ McGraw Hill; 3rd edition (Oct. 26 2021)
Language ‏ : ‎ English
File size ‏ : ‎ 4846 KB
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Enabled
Word Wise ‏ : ‎ Enabled
Sticky notes ‏ : ‎ On Kindle Scribe
Print length ‏ : ‎ 299 pages
Page numbers source ISBN ‏ : ‎ B0BH4YGVQH

Best Sellers Rank: #33,288 in Kindle Store (See Top 100 in Kindle Store)
- #5 in Professional & Technical Training
- #6 in Business Training (Kindle Store)
- #8 in Negotiating Skills (Kindle Store)

Customer Reviews:
1,408 ratings

About the authors

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Joseph Grenny
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Joseph Grenny: The Social Scientist for Business Performance
Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.
Dynamic Keynote Speaker
Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:
• HSM World Business Forum
• Willow Creek Global Leadership Summit
• American Society of Training and Development
• NASA
• American Bankers Association
Bestselling Author
Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Influencer, Crucial Accountability, and Change Anything.
He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.
Business Social Scientist
For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.
Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.
www.josephgrenny.com
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Kerry Patterson
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Discover more of the author’s books, see similar authors, read author blogs and more
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Kerry Patterson
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Customer reviews

4.7 out of 5

1,408 global ratings

5 star		81%
4 star		13%
3 star		4%
2 star		1%
1 star		1%

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Top reviews from Canada

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Sasha Kelbas

Great and valuable book

Reviewed in Canada 🇨🇦 on October 27, 2022

Verified Purchase

Recommend this to everyone.

Reviewed in Canada 🇨🇦 on August 29, 2022

Verified Purchase

It’s a great book. It has helped me towards being more diplomatic and constantly evaluate my actions. I would everyone to read this book

Reviewed in Canada 🇨🇦 on June 15, 2022

Verified Purchase

Great book for learning effective communication especially it tense situations. Very well written and extremely intelligent.

Helpful

Sils

Real good book, highly recommended

Reviewed in Canada 🇨🇦 on April 25, 2022

Verified Purchase

Great book

Helpful

Amazon Customer

Okay if you don't mind reading fluff

Reviewed in Canada 🇨🇦 on January 23, 2023

You'd have to be very bad at communicating to find this book interesting. A summary version would suffice.

Helpful

Annie

Tools for Healthy, Truthful Conversations

Reviewed in Canada 🇨🇦 on September 1, 2022

It’s like a truth bomb explodes in your mind with every page. If you are human you need these tools to help you make smart decisions to enrich all relationships without compromising honesty.

Helpful

JoAnne Marlow

A great book to read in Sections

Reviewed in Canada 🇨🇦 on March 6, 2022

I have selected this book, as I teach Organizational Communications; however, for personal use to understand and solve issues at home or in the workplace, this book is outstanding. It allows you to understand different perspectives...no matter what "space" or mood you are in. I highly recommend it.

Helpful

Top reviews from other countries

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F.M.

Excellent idea, very poorly written

Reviewed in the United Kingdom 🇬🇧 on July 9, 2022

Verified Purchase

This book is wonderful in its intent, to help people solve most sensitive problems by mastering and empowering their conversation skills.

Unfortunately, it is poorly organized, drown in 'examples' and fake 'case studies' and containing a disproportionately low amount of 'why' behind the 'how'.

It is also unclear whom this book is for. More analytical people don't need the ample, repetitive and sometimes boring 'examples' - they just need a good, logical exposure of the principals with a minimal examples used as illustration.

More intuitive people might derive something from the 'examples' but still that sort of content may benefit for a bit of organization - for example, distinguishing more clearly the 'methods' from the 'examples'.

The instructive value of the book is surprisingly low. The reader still have to put significant effort to extract what is useful and applicable after closing a chapter. There are 'summaries' but they extremely dry and succint after an exhausting amount of irrelevant detail that their power is seriously diminished.

In short, the book could be reduced by 60% and lose nothing of its appeal - on the contrary.

3 people found this helpful

faith

Crucial Conversations here I come

Reviewed in the United Kingdom 🇬🇧 on February 13, 2022

Verified Purchase

Fantastic book for the subject.
It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube.
Had to read it for my business course and I'm already utilising the tools.

The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged.

By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You'll feel more equipped to execute them properly.

2 people found this helpful

Youssef

Great book

Reviewed in Germany 🇩🇪 on January 28, 2023

Verified Purchase

Mind opening and contains lots of insights on how to approach a difficult conversation in a structured way. I recommend.

Paola B

mi è piaciuto

Reviewed in Italy 🇮🇹 on September 1, 2022

Verified Purchase

mi è piaciuto. Utile!

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Amazon Customer

Great material, but don't buy the audio book.

Reviewed in the United States 🇺🇸 on October 27, 2022

Verified Purchase

Love the content of this book, but the audiobook version is not good. It's narrated by the authors, but I wish they would have hired a voice actor. The audio performance is wooden and excessively sing-song, with poor flow. It's distracting and hard to tolerate. With few exceptions, authors shouldn't narrate their own work. They would have done the material more justice by hiring a skilled professional.

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Follow the Authors

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition

From the Publisher

Product description

From the Publisher

About the Author

Product details

About the authors

Joseph Grenny

Kerry Patterson

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