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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by [Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory]

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Kerry Patterson

Joseph Grenny

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition

by Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author), Format: Kindle Edition

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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates a crucial conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Print length

299 pages
Language

English
Publisher

McGraw Hill
Publication date

Oct. 26 2021
File size

4846 KB
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Product description

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies. --This text refers to the hardcover edition.

From the Publisher

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

--This text refers to the paperback edition.

Product details

ASIN ‏ : ‎ B093Y3N433
Publisher ‏ : ‎ McGraw Hill; 3rd edition (Oct. 26 2021)
Language ‏ : ‎ English
File size ‏ : ‎ 4846 KB
Text-to-Speech ‏ : ‎ Enabled
Screen Reader ‏ : ‎ Supported
Enhanced typesetting ‏ : ‎ Enabled
X-Ray ‏ : ‎ Enabled
Word Wise ‏ : ‎ Enabled
Print length ‏ : ‎ 299 pages

Best Sellers Rank: #50,348 in Kindle Store (See Top 100 in Kindle Store)
- #11 in Negotiating Skills (Kindle Store)
- #12 in Presentation Skills (Kindle Store)
- #12 in Professional & Technical Negotiating

Customer Reviews:
767 ratings

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Kerry Patterson
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Joseph Grenny
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Joseph Grenny: The Social Scientist for Business Performance
Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.
Dynamic Keynote Speaker
Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:
• HSM World Business Forum
• Willow Creek Global Leadership Summit
• American Society of Training and Development
• NASA
• American Bankers Association
Bestselling Author
Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Influencer, Crucial Accountability, and Change Anything.
He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.
Business Social Scientist
For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.
Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.
www.josephgrenny.com
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Customer reviews

5 star		82%
4 star		12%
3 star		4%
2 star		1%
1 star		2%

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Top reviews from Canada

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Jim Panchaud

This is NOT the book it claims to be

Reviewed in Canada on July 23, 2022

Verified Purchase

This is a misleading ad. I received and returned 5 copies today. This product is a photocopy of the front cover wrapped around unrelated text. I have other copies of Crucial Conversations and often recommend it to people. This is NOT that book and should not be advertised as such. I'm disappointed that Amazon would allow this to be sold.

One person found this helpful

Helpful

Amazon Customer

Amazing

Reviewed in Canada on June 15, 2022

Verified Purchase

Great book for learning effective communication especially it tense situations. Very well written and extremely intelligent.

Helpful

Scott Peters

I received a book that is NOT Crucial Conversations.

Reviewed in Canada on August 2, 2022

Verified Purchase

This book had a photocopied cover and some random content that has nothing to do with the book I purchased

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Sils

Real good book, highly recommended

Reviewed in Canada on April 25, 2022

Verified Purchase

Great book

Helpful

JoAnne Marlow

A great book to read in Sections

Reviewed in Canada on March 6, 2022

I have selected this book, as I teach Organizational Communications; however, for personal use to understand and solve issues at home or in the workplace, this book is outstanding. It allows you to understand different perspectives...no matter what "space" or mood you are in. I highly recommend it.

Helpful

Top reviews from other countries

F.M.

Excellent idea, very poorly written

Reviewed in the United Kingdom on July 9, 2022

Verified Purchase

This book is wonderful in its intent, to help people solve most sensitive problems by mastering and empowering their conversation skills.

Unfortunately, it is poorly organized, drown in 'examples' and fake 'case studies' and containing a disproportionately low amount of 'why' behind the 'how'.

It is also unclear whom this book is for. More analytical people don't need the ample, repetitive and sometimes boring 'examples' - they just need a good, logical exposure of the principals with a minimal examples used as illustration.

More intuitive people might derive something from the 'examples' but still that sort of content may benefit for a bit of organization - for example, distinguishing more clearly the 'methods' from the 'examples'.

The instructive value of the book is surprisingly low. The reader still have to put significant effort to extract what is useful and applicable after closing a chapter. There are 'summaries' but they extremely dry and succint after an exhausting amount of irrelevant detail that their power is seriously diminished.

In short, the book could be reduced by 60% and lose nothing of its appeal - on the contrary.

One person found this helpful

faith

Crucial Conversations here I come

Reviewed in the United Kingdom on February 13, 2022

Verified Purchase

Fantastic book for the subject.
It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube.
Had to read it for my business course and I'm already utilising the tools.

The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged.

By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You'll feel more equipped to execute them properly.

One person found this helpful

Michael

I chose this book for my lit review about the necessity of having tough conversations in person

Reviewed in the United States on March 16, 2022

Verified Purchase

It was better than I had heard. The advice absolutely nailed me. Early in the book, it talks about employees who "say they are bought in but walk away feeling as if they know better than the leader. Simultaneously, they avoid the crucial conversation that would benefit everyone because they are afraid of being fired, or they just want to keep the peace." That was me. I wasn't giving my bosses a chance because I arrogantly thought I knew better than they did. I thought I was buying a book that would help me complete my dissertation. I did. However, this book also put a mirror in front of my face and let me see my own flaws and mistakes. Excellent read.

14 people found this helpful

Henry B. Davis IV

A good book, but a bit to focused on techniques over the why behind the techniques.

Reviewed in the United States on March 13, 2022

Verified Purchase

In this third edition of the very popular book Crucial Conversations, the writing team behind this work expands this work's scope to further fine-tune their recommendations for helping people handle life's difficult conversations. These difficult conversations include everything from addressing marital problems to issues in the workplace and even interacting with your children. While the scope of issues that can be addressed through a crucial conversation is limitless, fortunately the recommendations this book provides for dealing with these conversations is not. Without providing any spoilers, this book uses a short menu of tactics and techniques to help readers navigate various conversations. Some techniques help address receiving unexpected, very critical, or exceedingly disturbing input while others help you to communicate such things to other people in the most constructive, least damaging manner possible.

Interestingly enough, while I found the book's recommendations useful the rational behind their tactics and techniques was actually the part I found most useful. While acronyms and other memory techniques are effective at helping people learn information, I found in this case the understanding of both human behavior and how to effectively modify it (the "why") behind this book's recommendations very useful. Unfortunately, the memory techniques were much less so since I think they are a bit crudely crafted and could benefit from a substantial update. This is not to say any of the tactics themselves were bad, only that the memory techniques used lacked flow and the ability to really "stick" in one's memory.

This book is literally applicable to anyone. Unfortunately, since a lot of the really essentially dynamics it explains how to handle tend to get lost in the memory techniques they are teaching, I recommend this for adults who are in professions that require having these conversations or people with a great deal of background in them from other experience. For conversational novices, I recommend finding more basic books on decision making and conversation (and possibly influence depending upon the application). This is definitely not a bad book, but it is repetitive and a bit pedagogical they way it focusses on the techniques being taught over the reasoning behind why they work.

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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition

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About the authors

Kerry Patterson

Joseph Grenny

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