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Difficult Conversations: How to Discuss What Matters Most by [Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher]

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Difficult Conversations: How to Discuss What Matters Most Kindle Edition

4.6 out of 5 stars 2,724 ratings

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We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman --This text refers to an alternate kindle_edition edition.

Review

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company 

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read
Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up
Difficult Conversations.”
—Citizen

Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of
Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal  --This text refers to an alternate kindle_edition edition.

Product details

  • ASIN ‏ : ‎ B004CR6ALA
  • Publisher ‏ : ‎ Penguin Books; 10th edition (Nov. 2 2010)
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 2085 KB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 372 pages
  • Customer Reviews:
    4.6 out of 5 stars 2,724 ratings

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Customer reviews

4.6 out of 5 stars
4.6 out of 5
2,724 global ratings

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Reviewed in Canada on December 4, 2019
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Top reviews from other countries

Amazon Customer
5.0 out of 5 stars A great guide to improving your communication skills
Reviewed in the United Kingdom on November 14, 2019
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2 people found this helpful
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Mila
5.0 out of 5 stars Good read
Reviewed in the United Kingdom on July 4, 2019
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Amazon Customer
5.0 out of 5 stars More people should read this book!
Reviewed in the United Kingdom on December 10, 2017
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Hazel
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on October 24, 2018
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Niall Norton
5.0 out of 5 stars Really great book
Reviewed in the United Kingdom on August 9, 2018
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