Import Fees Deposit Included
Import Fees Deposit*:
Shipping charges:

* We will collect the Import Fees Deposit at the time of your purchase and manage the customs process from there. Learn more

** The total may change depending on the chosen shipping option and items in cart during checkout.

$5.66 delivery Friday, April 7. Details
Or fastest delivery Wednesday, April 5. Order within 13 hrs 28 mins. Details
Extended delivery time: This item is fulfilled by Amazon from outside of Canada. Separate terms and conditions

Amazon US

  • Amazon international products are subject to separate terms and conditions and are sold from abroad by foreign sellers. Amazon’s products may differ from versions available in Canada, including configuration, age rating, product language, labelling and instructions.
  • The manufacturer’s warranty may not be valid in Canada.
Only 1 left in stock
$$51.16 () Includes selected options. Includes initial monthly payment and selected options. Details
Initial payment breakdown
Shipping cost, delivery date and order total (including tax) shown at checkout.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Sold by Bestsellone and Fulfilled by Amazon from outside Canada. Customs & Duties may apply. Importers of commercial goods should review the shipping & delivery policy.
$3.99 delivery April 12 - 24. Details
Used: Like New | Details
Sold by WonderBook-USA
Condition: Used: Like New
Comment: Ships from the US with tracking. Normal expected delivery to CA 5-9 business days .Serving Millions of Book Lovers since 1980. Like New condition. Audio CD. Case Very Good. 5 disc set. Quality guaranteed! In original artwork/packaging unless otherwise noted.
Have one to sell?
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet or computer – no Kindle device required. Learn more

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera, scan the code below and download the Kindle app.

QR code to download the Kindle app

Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Authors

Something went wrong. Please try your request again later.

Difficult Conversations: How to Discuss What Matters Most Audio CD – Audiobook, April 6 1999

4.5 out of 5 stars 564 ratings

Amazon Price
New from Used from
Audio CD, Abridged, Audiobook
$48.72 $13.31

Enhance your purchase

Product description


“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company 

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read
Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up
Difficult Conversations.”

Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of
Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal 

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!

Product details

  • Publisher ‏ : ‎ Random House Audio (April 6 1999)
  • Language ‏ : ‎ English
  • ISBN-10 ‏ : ‎ 0553456121
  • ISBN-13 ‏ : ‎ 978-0553456127
  • Item weight ‏ : ‎ 204 g
  • Dimensions ‏ : ‎ 12.85 x 2.79 x 14.96 cm
  • Customer Reviews:
    4.5 out of 5 stars 564 ratings

About the authors

Follow authors to get new release updates, plus improved recommendations.

Customer reviews

4.5 out of 5 stars
4.5 out of 5
564 global ratings

Top reviews from Canada

Reviewed in Canada 🇨🇦 on August 7, 2018
Verified Purchase
Reviewed in Canada 🇨🇦 on September 8, 2016
Verified Purchase
Reviewed in Canada 🇨🇦 on March 4, 2021
Reviewed in Canada 🇨🇦 on July 8, 2012
One person found this helpful
Report abuse
Reviewed in Canada 🇨🇦 on February 7, 2003
Reviewed in Canada 🇨🇦 on March 5, 2011
Reviewed in Canada 🇨🇦 on May 28, 2009
2 people found this helpful
Report abuse
Reviewed in Canada 🇨🇦 on May 14, 2004
6 people found this helpful
Report abuse

Top reviews from other countries

Toby P Philpott
5.0 out of 5 stars Eye Opening
Reviewed in the United Kingdom 🇬🇧 on May 15, 2022
Verified Purchase
3 people found this helpful
Report abuse
5.0 out of 5 stars Readable, detailed and full of practical examples
Reviewed in the United Kingdom 🇬🇧 on May 16, 2019
Verified Purchase
7 people found this helpful
Report abuse
5.0 out of 5 stars Excellent Book - lots of practical insights and examples
Reviewed in the United Kingdom 🇬🇧 on September 18, 2022
Verified Purchase
J. M. Donlon
5.0 out of 5 stars The best book I have read on communication
Reviewed in the United Kingdom 🇬🇧 on October 12, 2017
Verified Purchase
5 people found this helpful
Report abuse
London Pete
5.0 out of 5 stars Just started reading
Reviewed in the United Kingdom 🇬🇧 on March 2, 2019
Verified Purchase
One person found this helpful
Report abuse