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The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, Or Anyone Who Wants to Resolve Disputes and Increase Productivity Paperback – Sept. 21 2015
Barbara Mitchell (Author) Find all the books, read about the author and more. See search results for this author |
Cornelia Gamlem (Author) Find all the books, read about the author and more. See search results for this author |
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Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions:
- What's changing in the workplace and the workforce today?
- Are the right issues being addressed?
- How can we create more options to solve conflicts?
- What's my conflict style, and why is it important?
- How should I set and manage expectations?
- What happens when disruptive behavior gets out of control?
Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.
- Print length256 pages
- LanguageEnglish
- PublisherCareer Press
- Publication dateSept. 21 2015
- Dimensions13.46 x 1.52 x 20.83 cm
- ISBN-101632650088
- ISBN-13978-1632650085
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Review
--Christopher J. Shinkman, PhD, author of Real People, Real Jobs, former director of MBA Services at Georgetown University
.In their latest book, Mitchell and Gamlem do a great job identifying some of the causes of conflict and offer suggestions on what individuals and 
organizations can do to resolve and manage them. Through stories and advice, they give readers the tools they need. This is a must-read for 
managers, HR professionals, and employees!.

--Sue Meisinger, Esq., SPHR, CEO, Society for Human Resource Management (retired)
....practical guidance on how to diagnose sources of conflict and proven practices to nip it in the bud. If you're working with other people, 
you need to read this book..
--Scott Eblin, author of The Next Level and Overworked and Overwhelmed
About the Author
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Product details
- Publisher : Career Press; 1st edition (Sept. 21 2015)
- Language : English
- Paperback : 256 pages
- ISBN-10 : 1632650088
- ISBN-13 : 978-1632650085
- Item weight : 318 g
- Dimensions : 13.46 x 1.52 x 20.83 cm
- Best Sellers Rank: #428,438 in Books (See Top 100 in Books)
- #274 in Business Conflict Resolution & Mediation
- #2,696 in Workplace Processes & Infrastructure
- Customer Reviews:
About the authors
Cornelia Gamlem, an award-winning author, consultant and speaker, is passionate about helping organizations develop and maintain respectful workplaces.
An avid believer of giving back, Cornelia is a strong supporter of the HR, business and writing communities. Cornelia often brings groups of HR professionals, consultants and fellow writers together so they can share their knowledge and experiences. She’s been active in national employers’ groups that influenced public policy, testified before the Equal Employment Opportunity Commission, and held national leadership volunteer roles with The Society for Human Resource Management.
Writing books and blogging isn’t the only way she shares her expertise. She is a frequent guest on radio and podcasts and has been interviewed in major markets around the country. Sought after for her HR and business knowledge, Cornelia has been quoted in major publications including the Wall Street Journal, the Financial Times, Fortune, The New York Times, and Forbes. Her articles have appeared in publications such as fastcompany.com, Inc.com, and Entrepreneur.com.
She and her co-author are 2020 Award Winners from the Next Generation Indie Book Awards, the largest International Book Awards for Indie Authors and Publishers for The Manager’s Answer Book. She lives and writes in Albuquerque, NM where she serves on the Board of Directors for SouthWest Writers.
Barbara Mitchell is an author, speaker, and the Managing Partner of The Mitchell Group, a Human Resources and organizational development consulting practice. Prior to starting her own business, most of her business experience was in senior leadership positions with Marriott International.
An influencer in the business and HRCommunities, she is a frequent speaker to business groups and has bee n quoted in major publications including The Wall Street Journal, the Financial Times, Forbes, The New York Times, The Globe & Mail, Fast Company, the Chicago Tribune, and Newsday.she’s been interviewed on radio in major markets around the US and contributed to numerous blogs and websites including fast company.com, Forbes.com, INC.com, Entrprepreneur.com, ChiefExecutive.net, and Trainingindustry.com.
Barbara is an active volunteer who has served on numerous national and local boards and is a video Docent at The Smithsonian American Art Museum.
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