George Spafford

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About George Spafford

George is a Research Director for Gartner covering process improvement in IT operations that leverage best practice references such as ITIL, COBIT, ISO/IEC 20000 and so forth. He is a prolific author and speaker, and has consulted and conducted training on strategy, IT management, information security and overall service improvement in the U.S., Canada, Australia, New Zealand and China. His publications include co-authorship of “The Phoenix Project”, “The Visible Ops Handbook", “Visible Ops Security” and the IIA Information Security Governance guidance. His current areas of research include service design, complexity and operational processes.

Matthew Skelton

Manuel Pais

Betsy Beyer

Niall Richard Murphy

Eliyahu M. Goldratt

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Greening the Data Center: Opportunities for Improving Data Center Energy Efficiency

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Books By George Spafford

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The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win 6-Feb-2018

by Gene Kim, Kevin Behr, George Spafford

( 12,263 )

$13.99 $17.84

***Over a half-million sold! The sequel, The Unicorn Project, is coming Nov 26***

"Every person involved in a failed IT project should be forced to read this book."--TIM O'REILLY, Founder & CEO of O'Reilly Media

"The Phoenix Project is a must read for business and IT executives who are struggling with the growing complexity of IT."--JIM WHITEHURST, President and CEO, Red Hat, Inc.

Five years after this sleeper hit took on the world of IT and flipped it on it's head, the 5th Anniversary Edition of The Phoenix Project continues to guide IT in the DevOps revolution.

In this newly updated and expanded edition of the bestselling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook.

Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill's entire department will be outsourced.

With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited.

In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.

"This book is a gripping read that captures brilliantly the dilemmas that face companies which depend on IT, and offers real-world solutions."--JEZ HUMBLE, Co-author of Continuous Delivery, Lean Enterprise, Accelerate, and The DevOps Handbook

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"I'm delighted at how The Phoenix Project has reshaped so many conversations in technology. My goal in writing The Unicorn Project was to explore and reveal the necessary but invisible structures required to make developers (and all engineers) productive, and reveal the devastating effects of technical debt and complexity. I hope this book can create common ground for technology and business leaders to leave the past behind, and co-create a better future together."--Gene Kim, November 2019

Other Formats:: Audible Audio Edition , Hardcover , Paperback

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps 15-Jun-2005

by Gene Kim, George Spafford, Kevin Behr

( 146 )

$19.97

The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.

Other Formats:: Paperback

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