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About Jacqueline Carter
Jacqueline is an International Partner and the North American Director for Potential Project - a global leadership and organizational development company focused on creating a more human world of work. Jacqueline is recognized for developing the innate potential of leaders and teams to enhance performance, resilience, and creativity through better understanding and managing the mind. Her clients include Cisco, Disney, Accenture, IKEA, and Royal Bank of Canada to name a few. She is well known for her dynamic presentation skills and thoughtful, extensively well-researched publications.
Jacqueline has written articles for a range of publications, including Harvard Business Review, American Management Association, Leader to Leader, Mindful Magazine, and Business Insider. She is a seasoned change management and organization development expert. She holds a Master of Science degree in Organizational Behavior and has over 20 years of consulting and management experience. She has supported the successful implementation of complex changes for large organizations and has held fiscal and resource accountabilities for budgets of over $60 million and teams of more than 100 people.
Jacqueline has dedicated her professional career towards understanding how organizations manage and embrace change and harness the potential of the mind at work. During her graduate studies, Jacqueline supported research on entrepreneurial organizations and how they navigate the challenging process of rapid growth and development. She also conducted research on innovation, creativity and workplace diversity.
Jacqueline worked for Deloitte Consulting for several years and was recognized as a leader within Deloitte’s Change Practice. In addition to serving her clients, Jacqueline supported Deloitte in developing tools and methodologies to support large scale change initiatives.
Jacqueline has worked in Canada, the United States, Australia and Singapore. She is passionate about both mental and physical fitness. Jacqueline currently lives in Calgary with her family.
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Books By Jacqueline Carter
Join the global movement that's making corporations more people-centric to achieve great results.
The world is facing a global leadership crisis. Seventy-seven percent of leaders think they do a good job of engaging their people, yet 88 percent of employees say their leaders don't engage enough. There is also a high level of suffering in the workplace: 35 percent of employees would forgo a pay raise to see their leaders fired.
This is an enormous waste of human talent--despite the fact that $46 billion is spent each year on leadership development.
Based on extensive research, including assessments of more than 35,000 leaders and interviews with 250 C-level executives, The Mind of the Leader concludes that organizations and leaders aren't meeting employees' basic human needs of finding meaning, purpose, connection, and genuine happiness in their work.
But more than a description of the problem, The Mind of the Leader offers a radical, yet practical, solution. To solve the leadership crisis, organizations need to put people at the center of their strategy. They need to develop managers and executives who lead with three core mental qualities: mindfulness, selflessness, and compassion.
Using real-world inspirational examples from Marriott, Accenture, McKinsey & Company, LinkedIn, and many more, The Mind of the Leader shows how this new kind of leadership turns conventional leadership thinking upside down. It represents a radical redefinition of what it takes to be an effective leader--and a practical, hard-nosed solution to every organization's engagement and execution problems.