To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
The product itself is wonderful! However this was false advertising because it shows a photo of 2 mugs. When I ordered I believed that I would receive 2 mugs but I got only 1. Very disappointed! When I called Amazon about my complaint, they said too bad! I was very offended! You would think that the company or seller would offer a second cup. Never again