Sheila Heen

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About Sheila Heen

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.

She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God.

Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com.

Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.

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Offen gesagt. Erfolgreich schwierige Gespräche meistern.

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Books By Sheila Heen

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Difficult Conversations: How to Discuss What Matters Most 2-Nov-2010

by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

( 3,591 )

$15.99 $24.00

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Other Formats:: Audible Audio Edition , Paperback

Thanks for the Feedback: The Science and Art of Receiving Feedback Well 4-Mar-2014

by Douglas Stone, Sheila Heen

( 1,672 )

$8.99 $25.99

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning

We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Other Formats:: Audible Audio Edition , Hardcover , Paperback , Audio CD

Difficult Conversations: How to Discuss What Matters Most 22-Aug-2023

by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

( 579 )

$14.99

Other Formats:: Audible Audio Edition , Hardcover , Paperback , Audio CD

Thank God for the Feedback: Using Feedback to Fuel Your Personal, Professional and Spiritual Growth 4-Aug-2015

by Elaine Lin, Sheila Heen

( 31 )

$8.51 $9.82

Thank God for the Feedback is designed for use as a companion resource to help individuals explore the tools offered in Thanks for the Feedback: the Science and Art of Receiving Feedback Well (Stone & Heen, 2014) in a small group setting. Join others in wrestling with feedback from all areas of life – at work, from your spouse, in-laws or kids, and from each other.

This workbook provides an 8-session study exploring the biblical truths behind the practical tools and facilitates discussion for turning even the most frustrating feedback into opportunities to drive your own personal, professional and spiritual growth.

Other Formats:: Paperback

This title and over 4 million more available with Kindle Unlimited.

Obrigado pelo feedback: A ciência e a arte de receber bem o retorno de chefes, colegas, familiares e amigos (Portuguese Edition) 4-Feb-2016

by Sheila Heen, Douglas Stone, Renata Guerra

( 167 )

$7.99 $9.99

Douglas Stone e Sheila Heen nos ensinam a tirar o melhor dos comentários de chefes, colegas de trabalho, parceiros e amigos com ferramentas simples e modernas.

Recebemos feedback todos os dias, de amigos, familiares, chefes e até estranhos. Sabemos que ele é essencial para o desenvolvimento profissional e para manter as relações saudáveis, mas nós frequentemente o rejeitamos. Queremos aprender e crescer, mas também buscamos ser aceitos e respeitados. Obrigado pelo feedback aborda essa tensão diretamente. Douglas Stone e Sheila Heen argumentam que, embora o mundo dos negócios gaste bilhões de dólares todo ano ensinando às pessoas como dar feedback de modo mais efetivo, estamos operando no polo errado: o mais inteligente é educar os receptores — tanto no trabalho quanto nas relações pessoais. São eles, afinal, que interpretam o que estão ouvindo e decidem se e como mudar.
De maneira bem-humorada e lúcida, os autores nos ensinam a aceitar a enxurrada de comentários, avaliações e conselhos não solicitados com interesse e leveza e nos ajudam a aprender efetivamente com qualquer pessoa. Este livro está destinado a se tornar um clássico no mundo da liderança, comportamento organizacional e educação.

Other Formats:: Paperback

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