Solve any problem faster, with less risk and lower cost

Unprecedented access to infinite solutions has led us to realize that having all of the answers is not the answer. From innovation teams to creativity experts to crowdsourcing, we've turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face.

What if your organization had an effective systematic approach to deal with any problem?

To find better solutions, you need to first ask better questions. The questions you ask determine which solutions you'll see and which will remain hidden.

This compact yet powerful book contains the formulas to reframe any problem multiple ways, using 25 lenses to help you gain different perspectives. With visual examples and guidance, it contains everything you need to start mastering any challenge.

This book will help you:

• Discover why we are hardwired to ask ineffective questions and learn to work through those barriers.
• Understand the power and importance of well-defined questions.
• Reframe any problem multiple ways to help you find the optimal solution.
• Move from idea-based innovation to the question-based innovation that drives higher ROI.

Apply just one of the lenses and you will quickly discover better solutions. Apply all of them and you will be able to solve any problem, in business and in life.

Techniques for Awakening Your Organization's Innovative Potential ­­in a Global Marketplace That Never Sleeps

Praise for Stephen Shapiro's 24/7 Innovation...

"Shapiro's ideas provide just enough structure for innovation to grow, but never so much as to stifle it."

­­Thomas H. Davenport, Director of the Accenture Institute for Strategic Change, Distinguished Scholar in Residence at Babson College

"24/7 Innovation weaves a compelling picture of what will be needed to win in the new millennium."

­­Steve Stanton, Coauthor, The Reengineering Revolution

"Steve's book provides a timely focus on innovation as competitive advantage, and it is well worth your time."

­­Charles Koch, CEO and President, Koch Industries

"Steve offers a pragmatic, global, business savvy realism as well as artistic flair to anyone who needs to be an innovator in business."

­­Peter Keen, CEO, Keen Innovations, Coauthor, The eProcess Edge

"Steve shows how companies can be innovative everywhere, everyday, by everyone. This is a must read book for anyone who is serious about 24/7 innovation."

­­Dr. Trevor G. Gibbs, Head of Global Clinical Safety and Pharmacovigilance, GlaxoSmithKline

In one of the great paradoxes of twenty-first-century business, market leaders must continuously pursue the obsolescence of their own bestselling products. Why? Because they know that beyond their own corporate walls, hungry competitors are "borrowing"­­and improving on ­­the strengths of those products in order to take their hard-won customer base to the next level of satisfaction. And if they plan to stay on top, leaders know it is up to them to reach that next level first.

Whether you are a leader or a pursuer, 24-7 Innovation takes you beyond the rigid policies, prescriptive processes, and fragmented organizational structures that have stifled true innovation for too long. This step-by-step book shows you how to instill a mind-set of continuous innovation at every level of your organization, one that will allow you to achieve and sustain a leadership position in any market. It outlines a lean, action-based framework designed to put your organization in the state of "perpetual innovation" that is necessary for creating sustainable business success.

Look to 24/7 Innovation for the latest techniques and strategies to:

• Create a culture of innovation ­­and inject innovation continuously throughout the execution of each process



• Implement the Capabilities approach at every level of your organization, and coordinate its five essential components-Strategy, Measurements, Processes, People, and Technology­­-to consistently interrelate with each other and deliver measurable results



• Align all stakeholders­­ from customers to shareholders to employees ­­at all levels of an organization

Moving far beyond theory, 24/7 Innovation reveals what today's most innovative companies are actually doing­­ right now ­&s