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Sheila Heen

Douglas Stone

Thanks for the Feedback: The Science and Art of Receiving Feedback Well Audio CD – Unabridged, March 4 2014

by Sheila Heen (Author, Reader), Douglas Stone (Author, Reader)

1,509 ratings

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The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning

We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Print length

1 pages
Language

English
Publisher

Penguin Audio
Publication date

March 4 2014
Reading age

18 years and up
Dimensions

13.16 x 2.06 x 14.61 cm
ISBN-10

1611762510
ISBN-13

978-1611762518
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Product details

Publisher ‏ : ‎ Penguin Audio; Unabridged edition (March 4 2014)
Language ‏ : ‎ English
Audio CD ‏ : ‎ 1 pages
ISBN-10 ‏ : ‎ 1611762510
ISBN-13 ‏ : ‎ 978-1611762518
Item weight ‏ : ‎ 204 g
Dimensions ‏ : ‎ 13.16 x 2.06 x 14.61 cm

Customer Reviews:
1,509 ratings

About the authors

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Sheila Heen
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Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.
She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God.
Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com.
Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.
See more on the author's page
Douglas Stone
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Douglas Stone is a principal at Triad (an international corporate education and organizational consulting firm based in Cambridge, MA), and a Lecturer on Law at Harvard Law School.
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Customer reviews

4.6 out of 5

1,509 global ratings

5 star		75%
4 star		15%
3 star		7%
2 star		2%
1 star		1%

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Top reviews from Canada

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MTB guy

Transformational learning

Reviewed in Canada 🇨🇦 on December 22, 2022

Verified Purchase

I originally listened to this book on Audible.com, but it is filled with so much practical wisdom that is essential in today's world that I bought the book so I can review it and take notes

Helpful

Hussain A.

A surprisingly detailed book on receiving feedback well

Reviewed in Canada 🇨🇦 on September 25, 2021

Verified Purchase

The book covers the many aspects of receiving feedback well with elaborate detail. I want to say “complete” detail, but I don’t know what I don’t know.

Starting with the three triggers we deal with in receiving feedback, the book dives deep into various perspectives around the triggers related to the truth we believe, our relationships, and how we identify ourselves. Each of these aspects are illustrated brilliantly, and hilariously, with clear examples. It is tempting to build a list of all the lists contained in this book (I’m sure someone has already done this).

Finally, this is one of the books that tells you what you already know and it is all the more poignant for it.

Reviewed in Canada 🇨🇦 on January 26, 2022

Verified Purchase

This book is so helpful.and written in away that is easily digestible.

Helpful

C. Cabral

A Good Guide on how to RECEIVE (instead of Give) Feedback

Reviewed in Canada 🇨🇦 on June 4, 2015

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This book takes a different perspective at "feedback". Instead of looking at how we can deliver feedback better, the authors focus on how to receive feedback better. For me the key point was that often the "communication wires" get crossed when the giver and receiver have different intentions or goals for the feedback. For example, I wanted appreciation but my boss gives me coaching. Once the wires are crossed, it is difficult to untangle. The authors then explore the three feedback triggers that can block effectively receiving the feedback. Often I found myself easily relating to each of the trigger personally or by observing others reactions. It's a fairly easy read - although I did find that at times the authors tend to repeat themselves, which could have been intended as a training tool. Overall a very good book

2 people found this helpful

Helpful

KSavvyShopper

For those who want to continue growing!

Reviewed in Canada 🇨🇦 on September 12, 2014

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Still working through the book. Can be very uncomfortable reading this book (in a good way) when you realize you may not be coming across as expected and for all of the reasons why! Useful for those receiving AND giving feedback. Sometimes the naming conventions used and number of sections can make it more time consuming to read and synthesize - you have to re-read certain sections to really reinforce some of the messages. The road map in the back of the book is handy for quick recall. I anticipate this book will become a reference that I return to for so many different situations and for refreshers. I wish I could have received this book as a student years ago! Great for your communication tool box.

2 people found this helpful

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taiga

A must-have for anyone who struggles to receive or give feedback!

Reviewed in Canada 🇨🇦 on August 20, 2018

Verified Purchase

This book provides insights into what may be preventing you from actually hearing and acting on feedback you receive - both from your perspective as a receiver and in terms of how the feedback was delivered. It is a tool that can be used over and over in all types of settings from workplace to community and family. This is definitely a book for everyone to read!

Helpful

khm

Hands down one of the most influential books I've read ...

Reviewed in Canada 🇨🇦 on March 14, 2018

Verified Purchase

Hands down one of the most influential books I've read. I'm not a type of person who reads self-help books, and I started reading this mostly for work, but it has transitioned my whole life to a different level. I go back to it often to get more details out of it.

Helpful

Jenny Watt

Fluffy, like many of these books

Reviewed in Canada 🇨🇦 on April 20, 2019

Verified Purchase

I appreciate the advice, but the book was boring because it wasn't very concise.

Helpful

Top reviews from other countries

J R

so much to be gained

Reviewed in the United Kingdom 🇬🇧 on June 1, 2014

Verified Purchase

When I started reading this book I thought - OK, so there's something I can do to get better at receiving feedback....but it's not just about MY reaction / learning. But as I read on, I realised that if I could change the way I received feedback, then if would be in a much better position to help others to learn this too. I can see the wisdom in working through yourself first, before you can work with others. I especially valued the points made on the emotional reactions to feedback that so often get in the way (but it makes no sense to pretend that these emotions do not exist). I could cite many other key points - suffice to say that this well-researched book has a great deal of useful teaching....set out in a very logical way, with useful examples and clear explanations. Very well worth reading...especially by managers or leaders ( though anyone can benefit, as the advice applies just as well to relationships).

16 people found this helpful

murray carr

Great book on understanding feedback.

Reviewed in the United Kingdom 🇬🇧 on August 16, 2019

Verified Purchase

Great book on understanding feedback so you can also give it. By the same authors as Difficult Conversations.

John Newell

Even only more people understood the message of this book more people would lea flourishing lives

Reviewed in the United Kingdom 🇬🇧 on April 9, 2014

Verified Purchase

Great presentation and analysis of the problem and clear road-map more providing a solution - every educator and everyone who has felt upset by criticism should read it. I was reminded of the sentence from the Sermon on the mount, Blessed are they who hunger and thirst for righteousness" and reworked as ,"Happy are those who hunger and thirst for being put right!"

One person found this helpful

Michael E

Good read

Reviewed in the United Kingdom 🇬🇧 on July 25, 2019

Verified Purchase

Very helpful

Dave Loewy

Original, well structured and very relevant.

Reviewed in the United Kingdom 🇬🇧 on September 14, 2014

Verified Purchase

A superb book. Well structured, original thinking, good use if stories and very very relevant. Very highly recommended.

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Follow the Authors

Thanks for the Feedback: The Science and Art of Receiving Feedback Well Audio CD – Unabridged, March 4 2014

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Product details

About the authors

Sheila Heen

Douglas Stone

Customer reviews

Top reviews from Canada

There was a problem filtering reviews right now. Please try again later.

Top reviews from other countries