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The book covers the many aspects of receiving feedback well with elaborate detail. I want to say “complete” detail, but I don’t know what I don’t know.
Starting with the three triggers we deal with in receiving feedback, the book dives deep into various perspectives around the triggers related to the truth we believe, our relationships, and how we identify ourselves. Each of these aspects are illustrated brilliantly, and hilariously, with clear examples. It is tempting to build a list of all the lists contained in this book (I’m sure someone has already done this).
Finally, this is one of the books that tells you what you already know and it is all the more poignant for it.
This book takes a different perspective at "feedback". Instead of looking at how we can deliver feedback better, the authors focus on how to receive feedback better. For me the key point was that often the "communication wires" get crossed when the giver and receiver have different intentions or goals for the feedback. For example, I wanted appreciation but my boss gives me coaching. Once the wires are crossed, it is difficult to untangle. The authors then explore the three feedback triggers that can block effectively receiving the feedback. Often I found myself easily relating to each of the trigger personally or by observing others reactions. It's a fairly easy read - although I did find that at times the authors tend to repeat themselves, which could have been intended as a training tool. Overall a very good book
Still working through the book. Can be very uncomfortable reading this book (in a good way) when you realize you may not be coming across as expected and for all of the reasons why! Useful for those receiving AND giving feedback. Sometimes the naming conventions used and number of sections can make it more time consuming to read and synthesize - you have to re-read certain sections to really reinforce some of the messages. The road map in the back of the book is handy for quick recall. I anticipate this book will become a reference that I return to for so many different situations and for refreshers. I wish I could have received this book as a student years ago! Great for your communication tool box.
This book provides insights into what may be preventing you from actually hearing and acting on feedback you receive - both from your perspective as a receiver and in terms of how the feedback was delivered. It is a tool that can be used over and over in all types of settings from workplace to community and family. This is definitely a book for everyone to read!
Hands down one of the most influential books I've read. I'm not a type of person who reads self-help books, and I started reading this mostly for work, but it has transitioned my whole life to a different level. I go back to it often to get more details out of it.
The book provides valuable information that we often don't consider.... How do we as recipients interpret messages. The authors describe in detail a variety of strategies that we can employ to help improve communication,