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Showing 1-10 of 53 questions
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Answer:
Hello,

The Pre-Roll feature is available on the Ring Video Doorbell 3 Plus. This feature allows you to see an additional four seconds of video before the motion event was triggered. This is a first-to-market feature for battery-powered doorbells and unique exclusively to Ring. Pre-Roll video is in black and white an… see more
Hello,

The Pre-Roll feature is available on the Ring Video Doorbell 3 Plus. This feature allows you to see an additional four seconds of video before the motion event was triggered. This is a first-to-market feature for battery-powered doorbells and unique exclusively to Ring. Pre-Roll video is in black and white and in low resolution to conserve your battery life.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Thank you,
Ring Team see less
Hello,

The Pre-Roll feature is available on the Ring Video Doorbell 3 Plus. This feature allows you to see an additional four seconds of video before the motion event was triggered. This is a first-to-market feature for battery-powered doorbells and unique exclusively to Ring. Pre-Roll video is in black and white and in low resolution to conserve your battery life.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Thank you,
Ring Team

Ring Neighbor Support
Manufacturer · April 10, 2020
  • 1
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Answer:
Hello,

You do not have to purchase the Ring Chime in order for the Ring Video Doorbell 3 to work. The Ring Chime is designed to play notifications anywhere in your home, to alert you when someone presses your doorbell or motion is detected. The Ring Chime does not record any activity, therefore, there is no monthly … see more
Hello,

You do not have to purchase the Ring Chime in order for the Ring Video Doorbell 3 to work. The Ring Chime is designed to play notifications anywhere in your home, to alert you when someone presses your doorbell or motion is detected. The Ring Chime does not record any activity, therefore, there is no monthly charge.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Sincerely,
Ring Team see less
Hello,

You do not have to purchase the Ring Chime in order for the Ring Video Doorbell 3 to work. The Ring Chime is designed to play notifications anywhere in your home, to alert you when someone presses your doorbell or motion is detected. The Ring Chime does not record any activity, therefore, there is no monthly charge.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Sincerely,
Ring Team

Ring Neighbor Support
Manufacturer · April 27, 2020
  • 1
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Answer:
Hello,

Yes, you can most certainly purchase a second battery pack to have on hand and ready to swap out when needed. Additional battery packs can be purchased on Amazon.com. … see more
Hello,

Yes, you can most certainly purchase a second battery pack to have on hand and ready to swap out when needed. Additional battery packs can be purchased on Amazon.com.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Sincerely,
Ring Team see less
Hello,

Yes, you can most certainly purchase a second battery pack to have on hand and ready to swap out when needed. Additional battery packs can be purchased on Amazon.com.

If you have any additional questions, please visit us at ring.com/help or email us at amazon.advocates@ring.com.

Sincerely,
Ring Team

Ring Neighbor Support
Manufacturer · April 13, 2020
  • 0
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Answer:
It should have come with one; you should not use a different cable to charge it. I had a screw missing from one camera and Ring sent one ASAP. Shouldn’t be a problem getting one from them. I’ve never had an issue requesting replacement parts.
Toni M
· July 7, 2021
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Answer:
An angled bracket came in the box with my doorbell. I used it to point the lens toward the centre of my porch.
Amazon Customer
· September 5, 2020
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Answer:
I sent it back didn't like it didn't work well
silly snoopy
· May 20, 2021
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Answer:
It has to have a certain voltage as described in the manual.
Amazon Customer
· October 19, 2020
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Answer:
Get a hold of ring. And email them for extra screws.doesn't hurt to ask
Randy Sullivan…
· April 27, 2021
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Answer:
There’s a unique screw provided with matching screw driver.
Amazon Customer
· July 20, 2020
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Answer:
I use Google Chrome but if you get a hold of Customer Service they are great at helping out
Terry MacDonald
· September 15, 2021