Originally gave this 1 star since I clearly got a dud. Here was my review: "Filled with butane but will not light. Followed instructions exactly and even googled for a video to ensure I was following the proper procedure. Extremely disappointing! Strongly suggest you purchase a more reliable brand."
The company fully refunded me without the hassle of my having to return a torch which may or may not contain butane. So from a customer service perspective, definitely a 5 star experience. The product itself YOU order may or may not work. Going by the number of positive reviews, odds are that you will get a working torch. But if, like me, it just won't work, you can rest assured that the company will make things right.