I have submitted a request for assistance, and will follow up once it is complete.
I find this keyboard quite a nice size and find the mechanical keys to be smooth and easily manipulated. Feels like a solid keyboard a little noisier than some models but not distracting. I am still figuring out my gaming aspect, but as an overall day to day keyboard I like it. Feels compatible to the higher priced models out there .. and once the backlight problem is fixed I will keep it.
The mouse is large, and I prefer a trackball due to wrist problems. I did try it out and it feels a bit awkward for my hand but seems well made and easy to manipulate.