I purchased a Kindle and a 2 year warranty. My kindle's screen went from pinkish to blueish from top to bottom. I ordered a replacement, but that did it as well so I sent it back. Now, the Kindle only holds a charge for maybe one or two days. I informed this Seller a NUMBER of times, no response. I then informed Amazon, I have heard nothing. I haven't had any problems with Amazon or different Sellers before, but now that I've bought a more expensive item, I can't get a response from either of them, AND I even bought the 2 year warranty. Again, I have heard NOTHING from the Seller or Amazon about my problem. I now have to but a new Kindle, but rest assured it will NOT be from this Seller. I urge people to check the Seller first through many searches. Don't rely on just what is on Amazon.