Still working through the book. Can be very uncomfortable reading this book (in a good way) when you realize you may not be coming across as expected and for all of the reasons why! Useful for those receiving AND giving feedback. Sometimes the naming conventions used and number of sections can make it more time consuming to read and synthesize - you have to re-read certain sections to really reinforce some of the messages. The road map in the back of the book is handy for quick recall. I anticipate this book will become a reference that I return to for so many different situations and for refreshers. I wish I could have received this book as a student years ago! Great for your communication tool box.