I had an issue with the original camera, several months after having it installed. I reached out to the company and was pleasantly surprised by how quickly they responded. They asked me to send them a brief description of the issue along with any pictures that I could provide. They replied quickly and said they would ship me a replacement immediately. The item arrived in about a week. Not all companies stand behind their product or services, I am happy to say that Erapta is a company that wants to earn your business by standing behind their product