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Items that can't be returned

There are some items that you can't return to Amazon.ca or can only return to a third-party seller.

Amazon.ca doesn't accept returns of the following items:

  • Computer laptops, desktops, and Kindles, more than 30 days after delivery
  • Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewellery orders
  • Some health and personal care orders
  • Grocery products
  • Open software
  • Items with special shipping restrictions imposed by the Canadian Department of Transportation (as indicated on the product detail page)
  • Live insects


  • Amazon.ca doesn't accept returns for items fulfilled by third-party sellers. The seller determines the return policy. You can see specific information per item in Your Orders.
  • If the item that you purchased from Amazon.ca is returnable, you'll see a message saying so when you select Return or replace item in Your Orders. If the item is not returnable per the Amazon return policy, you will not see any message.
  • If you have a non-returnable item that arrived damaged or defective, you can request a refund or replacement in Your Orders. If the refund or replacement option is not available, you can contact us.

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