The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers both the timely delivery and condition of your items. If you're not happy with either, you can make a claim. Our team will decide if you're eligible for a refund.
Before requesting an A-to-z Guarantee refund, contact the seller and wait for 48 hours for a response.
If the seller doesn't resolve your problem, you can request an A-to-z Guarantee refund in the following cases:
For information on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.
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