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Cancel Items or Orders

You can cancel items or orders that haven't entered the shipping process yet.


To cancel items or orders:

  1. Go to Your Orders and select the order you want to cancel.
  2. Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
  3. Select Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message to the email address on your account.

You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.

If your order shipped directly from Amazon and cannot be modified, you may refuse the package or return it using ourOnline Returns Center.

If your order shipped directly from a seller and cannot be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

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