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This book takes a different perspective at "feedback". Instead of looking at how we can deliver feedback better, the authors focus on how to receive feedback better. For me the key point was that often the "communication wires" get crossed when the giver and receiver have different intentions or goals for the feedback. For example, I wanted appreciation but my boss gives me coaching. Once the wires are crossed, it is difficult to untangle. The authors then explore the three feedback triggers that can block effectively receiving the feedback. Often I found myself easily relating to each of the trigger personally or by observing others reactions. It's a fairly easy read - although I did find that at times the authors tend to repeat themselves, which could have been intended as a training tool. Overall a very good book
Still working through the book. Can be very uncomfortable reading this book (in a good way) when you realize you may not be coming across as expected and for all of the reasons why! Useful for those receiving AND giving feedback. Sometimes the naming conventions used and number of sections can make it more time consuming to read and synthesize - you have to re-read certain sections to really reinforce some of the messages. The road map in the back of the book is handy for quick recall. I anticipate this book will become a reference that I return to for so many different situations and for refreshers. I wish I could have received this book as a student years ago! Great for your communication tool box.
The book provides valuable information that we often don't consider.... How do we as recipients interpret messages. The authors describe in detail a variety of strategies that we can employ to help improve communication,
Soy un fanático del feedback especialmente en el mundo del trabajo. Este libro explica, esquemáticamente, las diversas teorías sociológicas con ejemplos también divertidos. Algunas teorías las he encontrado en el modo de ser de algunos compañeros y, por lo tanto, he logrado comprender sus debilidades y fortalezas. El libro me ayuda a actuar en consecuencia. Lo recomiendo para evaluarse a sí mismo, pero sobre todo para entender a quienes nos rodean, especialmente en el ámbito laboral. Una estrella menos por la calidad de las páginas y la impresión
This book was recommended by a friend. It has been very beneficial in my conversations at work, with my husband, with my friends, and my family. I highly recommend this for anyone wants to know a little more about how their brain is wired and why they react to things in a certain way. I think the most beneficial thing I have learned is to give yourself a second score.
This book offers interesting reflections on such an apparently simple thing as feedback is. From the point of view of the receiver it reminds us that learning is the purpose of the journey and it's what should motivate us to really listen to feedback. In the context of feedback it teaches us how to understand ourselves and our reactions, in order to maximize learning from the feedback we receive. I was gladly surprised by the book. I didn't expect to much from the subject, but the simple but yet powerful ideas here described will for sure help me along the way. The 4 star is mostly due to the fact that i got the impression that at some point the book gets repetitive over the same concepts.
An excellent and practical guide for receiving feedback in a mature and thoughtful way. The authors clearly outline our barriers that make us react to feedback negatively and unproductively, then they provide a framework for seeing feedback with more discernment and objectivity. Then they take you through ways to handle, process, and accept or reject feedback after you understand your personal baggage influencing your receptivity.
I took a leadership class that included a book study from this book. We had to analyze how it applied to our own lives, and it really helped me be introspective and assess my behavior more objectively. The advice offered in this book can improve personal and professional relationships and promote more effective communication and growth.