To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
The book covers the many aspects of receiving feedback well with elaborate detail. I want to say “complete” detail, but I don’t know what I don’t know.
Starting with the three triggers we deal with in receiving feedback, the book dives deep into various perspectives around the triggers related to the truth we believe, our relationships, and how we identify ourselves. Each of these aspects are illustrated brilliantly, and hilariously, with clear examples. It is tempting to build a list of all the lists contained in this book (I’m sure someone has already done this).
Finally, this is one of the books that tells you what you already know and it is all the more poignant for it.
This book provides insights into what may be preventing you from actually hearing and acting on feedback you receive - both from your perspective as a receiver and in terms of how the feedback was delivered. It is a tool that can be used over and over in all types of settings from workplace to community and family. This is definitely a book for everyone to read!
Hands down one of the most influential books I've read. I'm not a type of person who reads self-help books, and I started reading this mostly for work, but it has transitioned my whole life to a different level. I go back to it often to get more details out of it.