To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
customer service at rackattack was excellent. was not what I wanted but Justin at rackattack was very quick to remedy the situation. would not hesitate to order from this vendor again. thanks so much Justin!
Rack is sturdy & holds bikes securely. You can fit 5 bikes as intended but it will take time to figure out the proper placement. I am carrying two adult and three kids bikes without issue.
It's worth noting the fifth bike will go on the car side of the rack spine, which isn't a big deal but restricts the glass from opening all the way on the car unless you tilt the rack. Speaking of tilting, it's easy but can be difficult with more than three bikes due to weight shift and access to the rack for hand placement. Also worth noting this rack offers the most hitch to rack clearance distance than similarly priced models giving you more space to for the fifth bike.
The only negative would be how the pin hole is configured but that can be overcome. The rack is designed to be secured to the hitch with a bolt to reduce movement but that's not secure from theft. The optional locking bolt sold by the manufacturer is overpriced. To get the rack to accept a standard locking pin I drilled the hole with a 5/8" bit to remove the screw threads, which worked perfectly.
The other item that reduces options for placement of oddly shaped frames is the anti-sway rubber mounts, which are much larger than the standard ones. I don't view this as a negative since it securely holds the adult bikes but it's worth consideration for kids bikes.
Had this for 2 years now, and I can say it is a solid performer. During the spring, summer, and fall, we are biking as often as 5 days a week; so this thing sees a lot of use. We are a family of 5 and we have no problem fitting 5 mountain bikes on it. They range from a 14 inch frame up to a 23 inch frame, and they fit fine. We have had to touch up the paint this year, but other than that, it is still going strong.
I add a little grease every now and then to the screws and moving parts. Every few months, I make sure the bolts are still sufficiently tight. We have driven long road trips (Knoxville, TN to Siesta Key, FL) with no problems. We have driven down rutty, bumpy dirt roads (Big South Fork and other areas), again with no problems. Are there more rugged racks out there? Yes, but you will pay a higher price for them. This has met our needs just fine.
The brackets holding the bikes do a good job of stabilizing and protecting. The can also be rotated and slid back and forth to adjust to the the fit and size of the bikes.
We bought this rack before our summer vacation. It works great! We are able to fit all 5 of our adult size bikes (even goofy frames with no center bar) without buying one of the bars everybody tries to sell you. I actually think it makes it more secure having the different frames and bikes going on in all different ways. The first time putting the bikes on took a little longer, but now it is less than 5 minutes! It is easy to put together, install, and use. We have even used it with a dual hitch mount extender so we could pull a small cargo trailer camping. It is sturdy and does not move around. The bikes don't move either. We just went on our last camping trip of the season and drove over 2 hrs on a very rough dirt and gravel road with no problems at all. I just wish we had bought this sooner!!!
I bought this because my buddy had it for his family of five. It's the only one I could find that was not costing an arm and a leg to hold five bikes. It fits all of the bikes with no problem but you'll have to get the adapters for full suspension bikes and be creative with the kids bike or small-framed sizes. It is easy to assemble and mount onto the hitch, took about 30 minutes to assemble and hookup. It stores easily when not in use too. The rubber cradles are great for not scratching the paint jobs and with the third latch it limits how much the bikes will sway around rubbing against each other.
I would recommend this for all growing families or those who are planning a guy's (or gal's) trip to the trails.
Great rack. 5 full sized bikes is probably pushing it to the limits though. I use it for 2 adult mountain bikes, 1 youth beach cruiser, 1 youth bmx style bike, & a toddler balance bike and it is a super tight fit. Had a minor issue with hardware and the customer service was quick with a resolution. Would definitely buy it again
The 9200 is an inferior version of the 520. I ordered the $169 HR9200 first and was dissapointed with the amount of sway, the lack of ability to use a locking mechanism to affix it to the car and the lack of straps that come with it. I sent the 9200 back and am quite happy even though I had to eat the $25 return mail fee. It is definitely more heavy duty..I think it weighs 15-20 pounds more than the 9200. The anti-sway of the 9200 just didn't cut the mustard.
Already own a 3 bike Hollywood Roadrunner, this was fantastic. Rubber straps are stiffer (pliers may be helpful) but bikes were on solid! Great choice especially for the $ (paid hundred and six bucks). Carried 4 bikes 3,000 miles!