To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
I have no problem whatsoever with the quality or value of the product. What I was shocked, and annoyed with quite frankly, is that while I ordered three bottles of Oregano, I received one Oregano and two Parsley. I didn't need Parsley. I did file a complaint with Amazon and received a full refund, and was not required to return the product(s), and for that I am thankful. Mistakes do happen. I would give them another chance and reorder this product in the future.
Love the product - I add it to my pizza all the time. The standard-sized spice shaker holes just don't work, though. I bought a glass shaker with large holes to solve the problem. Now that I have that, I'd prefer to buy the spice in a bag and just refill my own shaker.