To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
Purchased this plan for a sewing machine. When I had a problem, they would not honour their warranty, gave me the run around so much that Amazon finally accepted return of the sewing machine (9 most after purchase). Thanks Amazon. Got a refund from Asurion for the policy...though the pro-rated it as though I had received some benefit from it when I didn't need it. Insult to injury.
Horrible, I had never witness something so bad. I used to think of them as a high rated company but after dealing with a team lead (Nancy Swoboda) telling me that she emailed the other department that was suppose to help me then that she forgot then that what she told me was a mistake. Just so at the end she kept telling me I needed to go to the manufacture...sadly I told her I cannot because I threw away the box and they require the box to honor their manufacture's warranty. Don't waste your money. This company and Square trade as just money grabbers.