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It’s hard for me to be negative about this book because the concept of the EOS program have inspired a wonderful change in how my company is run. We were assigned to read the book to help us understand the process behind the changes. The book was a simple concept fleshed out with fluff, over promises and repetition - not for emphasis but to take this from a pamphlet to a book. I like EOS a lot but not because of its presentation here.