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I've spent more time troubleshooting this than I've saved using it. USB-c doesn't work properly charging my Mac. Mac OS updates are not handled properly. Support on the phone on any of this is below the average. They've even tried to sell me $100 software support product instead of handling issues with this $250 failure of a product.
Last time I called them, they've recommended to update firmware, which of course can be done only on Windows. Like, WTF? Are getting back to disks now?
I am running a Macbook Pro 2013 with Catalina and trying to get a ASUS ROG Swift PG278QR to work on display port to get 144hz doesn't work at all. I need to run it through an HDMI cable to get it to work. When attempting to run it in double monitor setup, it kicks my monitor down to 1080p only. This product has caused nothing but headaches for my configuration.
The main annoyance I have concerns the hassle of needing to unplug and then reattached the D6000 to the Macbook Air every time I shut down and boot up. The D6000 doesn't seem to know that the laptop has boot up until it's unplugged and reattached. (the orange light is on). Once unplugged and reattached, the white light comes on and everything works.
I bought this product for my work laptop (Dell 5285), my regular ASUS laptop, and for my MSI Gaming laptop. This product works great if you install all the drivers---the exception of Dell 5285. Ok.....I just don't want to babble any longer. Here is the summary:
1.) DELL (6 months old): It works perfectly with my work laptop Dell 5285 without any installation. It's out of the box using USB-C connection to use 3 monitors. 2. ASUS (1 year old): It would not work at all until I installed the drivers (displaylink driver) required using USB-C connection to use 3 monitors. Go read the manual. 3. MSI (2 years old): I could not make the 3rd monitor work at all using USB-C connection. I tried to figured it out for 3 hours. I painstakingly researched and discovered that there are 2 kinds of USB-C (USB-C with DisplayPort Alt Mode and USB-C without DisplayPort feature). If you want to have 3 monitors, make sure you have USB-C with DisplayPort Alt Mode feature of your laptop.
Note: This device only allows you to have two monitors using USB-A 3.0/3.1 driver if you don't have USB-C port with DisplayPort.
Ordered this product for my brand new Dell computer. Was having very strange computer problem, where my keyboard would jumble letter and my bluetooth randomly be completely missing from my computer (not turned off, but gone). My IT Dept and Dell could not figure it out. They kept resetting drivers. Suddenly it stopped having these problems (yay). However in July I headed back into the office for a day to work and BAM all screwed up again?!? Got everything reset and cooking along. Go into the office in August, it starts happening again. I then realize... it is the DOCKING STATION. Seems easy. I spend an entire afternoon being transferred between departments at Dell because for some reason my docking station doesn't have an ID tag. They can't do ANYTHING without this. "I must HAVE removed".... umm no I didn't. Finally after about 2 hours of being hung up on and transfer some guy seems to be able to help. I am on the phone with him another hour and he has me email him pics of my Amazon invoice, pics of the docking station. No problem, they'll get it out. The next day my case is "closed" and I am told by email to call again and they will restart this. Then they can't get me routed to the correct place again. This has now went on for 30 days of being promised it was handled to have it closed and have different person tell me to call to start a new case. I have asked for them to start a case based on the history of emails I have, as I do not have another 1/2 a day to have them transfer me around, sit on hold, and be hung up on. On top of that I have told them, at this point I want a paper trail because I have been lied to on the phone. I work (which is why I need a docking station) and can't spend 2-3 on hold. I realize I probably got the one lemon out of 1000 but seriously I can not think of a worse customer service experience than this. The docking station is useless and it causing electrically problems with the computer, Hence one star...
After struggling with some other docks that weren't Dell-compatible or didn't deliver power, I wanted to go with this one. Was surprised at the size of this in that it is much smaller than I expected for Dell (especially compared to the WD19 that my company wants me to use). Compatibility has been fantastic, both with my work Dell and home Acer, supporting all peripherals, dual monitors, and power delivery. I also love that this has a USB-C port out so I don't "lose" one by plugging this dock in. If I had one quibble, it would be that because all of the USB-A ports are 3.0, I have experienced some minor wireless mouse issues (lag, jumping) from time to time, which doesn't happen with a USB 2.x port. That, however, is minor and doesn't really detract from my overall appreciation of this dock.
I telework some days and I needed to have two large monitors to connect to my laptop... I had an 17" monitor and bought another one so I needed a docking station. IT guru at work recommended this particular docking station because it's compatible with our (work) Dell laptop. It works just fine, I'd recommended it if you're in the same situation.
Working at home during the pandemic can be a little challenging for tech items. Works great to connect my surface to a second screen then the surface went out and guess what works great with the new laptop. Had to connect to my iPad Pro while waiting laptop replacement and was super excited that it was able to do that as well. Love the extra ports for various things along the day. DOES NOT POWER YOUR COMPUTER it just connects all the things so you can be all connected to extra monitors and stuff.