To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
My son's Nintendo Switch won't turn on anymore and when I called into Asurion Customer Service they told me that it could be a battery issue and the claim has been denied. So I asked them how can they make this assessment without looking at the product or opening it up while it would very well be an electric failure or another malfunction which is covered under warranty and after a brief hold I was told that the system won't let them file the claim. My question is why would I buy this insurance if they will not honor a genuine claim. Very disappointed. Buyers beware.
Buyer beware! We bought this for a Nintendo Switch and I wanted to make a claim, but when I called they said that their coverage started in year 2 after the manufacturer warranty runs out after year 1. So it will be helpful later, but not in the first year!