Top critical review
Freetime not available in your market
Reviewed in Canada on November 26, 2019
I hope this review will help most parents to resolve the issue that hanging on "Amazon FreeTime is currently not available in your market place." It was frustrated to purchase 2 kindle fire HD 10 (kids version) for kids who were excited and could not wait any longer to play with their kindle fire pads. When turning on the two pads, one of them was having my account ready, the other pad was not. It was a warning sign, but luckily you read this post, so, you will not need to go through what I have been done for 3 hours to fix the issue.
After selecting my wifi, selecting the *RIGHT* country, and input my account and password. It prompted to a firmware update and click yes. Then, after booting up, amazon FreeTime app was loaded, but it showed "Freetime currently is not available in your marketplace." You will be blocked here, no chance to proceed, that's what I spent my first 1.5 hour with fire HD 10. Then, I started to search the solution and contact customer supports. I saw someone saying about amazon tech team can fix the issue remotely. After another 1.5 hours, I finally got transferred to someone who can fix the issue. She asked my permission to remote control the pads. Here are the important steps,
Step 1. long press to restart the pad
Step 2. go to settings
Step 3. got to account
Step 4. de-register
Step 5. register again
Then, everything works, you can create your child's profile, and play with "Amazon FreeTime" app.
The reason behind this problem, I would guess is because you have same amazon account with different countries. Those accounts are using same email/phone number to login. So, the kindle fire HD you bought is registering to wrong account. In order to resolve the issue, you will need to use your computer to login your to your wrong country account page, device and content, de-register your device. Then, go to your right country account page to register your device.
I wish this post can save some parents 3 hours.
I would give 1 star for the setup process of kindle fire HD 10 (kid's version).
However, I would give 5 stars for the product of kindle fire HD 10 (kid's version).
So, it is 3 star in this review.