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Waited more than 10 days for the phone to just ship, then when it did arrive it was AT&T locked, which means that I cannot update it and I'm stuck with having 10+ AT&T bloatware apps that cannot be uninstalled. (one of them is half a GB!) Have to return it now.
However, the condition of the phone was very good. I could only notice a few faint marks on the back, and the screen was basically new.
It came in a generic box but inside it had the original Samsung charging brick, cable, USB-C to USB adapter, sim eject tool, and AKJ Earbuds. All of them were packaged in small plastic bags and haven't been opened. I don't know if I just got lucky or if everyone received them... also for those wondering mine did not have the plastic screen protector that is usually included with Samsung phones.
Just received the replacement phone (very early!). This time it is actually factory unlocked and I could update it. Condition of the phone was like new apart from some dust or something around the Earpiece. Unfortunately this time it arrived without any accessories except the Samsung charger but that doesn't matter too much. (Still no screen protector either in case your wondering). I'll update my review to 3 stars because of the inconveniences.
Overall satisfied but it took some time.
Update (2): Seems like the charging brick and/or cable they sent is defective and heavily used, need to buy a new one. Not too big of a deal but still inconvenient. Lowered to 2 stars.
Jamás compren un Celular Renewed, es tirar su dinero, yo compré un Galaxy S10+ en $13,700 pesos Mexicanos y aunque la descripción dice que te dan 90 días de garantía, es una MENTIRA, la pila del celular no dura, lo tengo que estar cargando varias veces al día y cuando me comuniqué para solicitar la devolución, me dijeron que no podían hacer nada, que me comunicara a Samsung para solicitar la garantía, lo cual es una estupidez, la garantía de fábrica ya expiró, es un producto USADO, si no van a dar los 90 días, mejor no pongan nada, el vendedor es GECV Electronics y no hay forma de contactarlo desde la plataforma de Amazon. Qué decepción de Amazon!
Phone is great. However, when I tried to add it to my sprint account, I was getting a message that said it was locked. I brought it to the Sprint store and they verify that they could not have it because it was assigned to another network. After a bit of research I discovered it was assigned AT&T. It was then discovered that the phone was still their property as it was not paid off. Essentially what I bought was stolen from AT&T not paid off and sold to another customer. Do not buy from this seller
I really wanted to be among the lucky ones who didn't have a problem with their phones but unfortunately that wasn't in the cards for me. I essentially received an S10+ brick that takes lovely pictures and videos. The colors really pop on the screen and the images don’t appear overly filtered. The slow mo feature is fantastic!
I received it on a Friday and was pleasantly surprised to see it had no scratches or signs of previous use. Transferring data, apps, contacts etc from my old Galaxy S7 edge was a breeze thanks to smart switch. I tested everything and it all seemed to be working. Due to wifi calling, I didn't realize the phone wasn't connecting properly to my T-Mobile LTE network. It wasn't until during the weekend that I tried calling or texting away from home that it became apparent.
An hour on the phone with T-Mobile customer service followed by 3 or 4 visits to the store failed to resolve it. What's weird is at the store it was working but as soon as I walked out the door, it would stop. It was connecting to an H network instead of LTE, but only in the T-Mobile store. This even baffled the associates.
I have returned it and will consider replacing it with another S10+, and shall update my review at that time.
************ UPDATE *************
On November 20 I placed an order for a replacement with the seller 2019BestSale. Delivery was due on Nov 29 - Dec 2. When it didn’t arrive I emailed the seller and his response was to contact Amazon warehouse. He also stated he didn’t have my address in the system. This is weird because I have purchased a few hundred items over the years and not once has there been an address issue. I emailed him my address and a new date was set of Dec 9-12. That date came and went and still no phone. I contacted him again and his response again was to contact Amazon. A new date has been set of Dec 20 - 23. That's a full month from the order date! I went ahead and canceled it.
My advice, STAY AWAY FROM 2019BESTSALE!!! He takes orders that he is either unwilling or unable to fulfill. He doesn’t set a specific delivery date. It is always a 3 day window and even then, he cannot produce the goods! Unfortunately this seller appears to be one of a few that offers the blue color that I want so I’ll just have to settle for black from a more reputable business.
Quede muy satisfecho con la compra, el telefono llego impecable sin ningun rayon ni muestras de uso y en un empaque aceptable, el cargador y cable generico son nuevos y funcionan bien, las pruebas de uso y la copia con mi telefono anterior se dieron muy bien (con algunos detalles en el uso de algunas aplicaciones pero ya voy solucionando), en los 2 dias que llevo usandolo compruebo que es una maravilla, para el tiempo que tiene es un telefono muy avanzado, lo unico en lo que se queda corto es en la velocidad de carga de bateria (normal considerando sus caracteristicas) pero de muy buena duracion en el transcurso del día.
Muy buen producto mira la verdad si funciona con Telcel y como dice la mayoría son productos casi siempre salen bien solo 5% está mal o tiene problemas pero a mí me tocó el bueno y que está desbloqueado con telcel y con cualquier compañía del mundo lo hizo en automático solo que sea GSM así que anímate