Top critical review
I would suggest looking at other VR options or waiting.
Reviewed in Canada on May 23, 2019
I pre-ordered my Oculus Rift S. It arrived, as promised, on the release day, and I was very excited to get it up and running. Even though I already knew my PC was above the requirements of the Oculus Rift S I started by running the system compatibility check. It passed with all green check marks. Next I ensured my PC and all of its drivers were up-to-date, and proceeded to install the Oculus App on my PC.
The install went smoothly, and the next step was to plug-in and setup the Rift S device. This also went very smoothly, and I was up and running in my new VR world with no hiccups. That was until all of a sudden the headset quit tracking the controllers properly, and in VR my hands were showing as if they were crisscrossed across my face (this was about 10 minutes into the experience). I took the headset off and decided to restart the software. Upon restarting, I clicked on my devices and noticed that it said the Rift S was active, connected to the display port, but that it needed to be connected to a USB 3.0 port (which it was). I followed all available troubleshooting... tried different USB ports, tried updating drivers again, re-installing the software, etc. etc. with still no luck. After 5 hours of trying to get it to work again with no avail I figured I submitted a support ticket to Oculus and figured I'd try again the next day.
The next morning I contacted support through Oculus' chat feature on their website. The representative I got was very friendly, offered great communication, and made a true effort to get the issue resolved for me. She provided further troubleshooting instructions (un-installing the software in safe-mode and removing all Oculus files/folders from the system, and trying to re-install the software). She advised me respond to the email if that did not work, and that I could also contact the support chat at any time for further help. Unfortunately her troubleshooting instructions did not work, and I was left to wait in queue for two hours to chat with another support representative that evening. The representative I got was of absolutely NO help, did not offer any further solutions or troubleshooting suggestions, and told me all I could do was wait until they figured it out. I was very disappointed with this customer support service which contributes to the one star rating.
To confirm, the headset itself still had audio (you could hear a background tune through the headset, and there were three dots in a white rectangle on the screen of the VR headset, but that is all it would do after I encountered the issue. Also a side note, the USB plug of the device was getting EXTREMELY hot.
Needless to say, for the price of the unit, I did not want to have it sitting on my desk as a nearly $600 paper weight, waiting for a resolution. I have spent over 12 hours troubleshooting, and doing everything/anything I can to try and get the device to work with no success. I am returning the device, and will be considering another product to get back into the VR world. The 10 minutes of use I DID get with the unit left me hungry for more... so hopefully I'll have better luck with a different brand/product, as there seems to continuously be more and more options out there.
I would strongly suggest either considering a different option if you are looking for a VR device, or waiting until Oculus has their suff figured out so they can offer a functioning product. I get it... its a new device and there are bound to be some glitches, but the lack of support, and the fact that there are MANY others with the exact same issue I'm experiencing