To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
This necklace was oh so cute until it broke after about two hours of me wearing it. Worse, there’s no ability to return or replace a broken item, which, in spite of being a prime item, is apparently not returnable.