Top positive review
Reviewed in Canada on June 11, 2020
BuzzTV promptly replied to my question about why I received a used unit. Apparently it is beyond their control that Amazon re-sells the returned units. BuzzTV offered to have a new one sent out to me or for me to keep this one and get a $20 credit. Since I had erased all the settings the previous 'owner' had made and gotten the unit to work, I decided to accept the $20 credit. I have since been using this unit and have found that it works remarkably well. The software and user interface is great and it is very responsive. The Video recording works well so I am able to record programs when not available to watch. The unit hasn't faltered at all and reboots quickly when updated. The remote is absolutely fantastic and should be used as a benchmark for all remote designs. I'm satisfied with BuzzTV as a company and with this unit.
Overall, this is one of the best solutions for IPTV on the market. The hardware is well built and intelligently designed with excellent internal hardware. The software and OS is even better. And the remote control is hands down the best in the business with dedicated "Live TV" "TV Series" "VOD" and "PVR" buttons. It is very nicely backlit (better than LG and Samsung remotes) and it feels great in the hand.
The reason I gave a 1 star rating is that it doesn't work. And it probably doesn't work because although I bought and paid for a "new" unit, I received a used and repackaged unit. It is particularly egregious given that the vendor is Buzz TV (the manufacturer). I cannot believe they have the audacity to send a used unit that was already preconfigured and updated the way the last user wanted. The packaging inside clearly indicated that it was opened and returned. The instruction manual was crumpled. The power cable was jumbled and the bag the remote was in was ripped and taped over worse than my 6 year old would do. The batteries were loose, one was scratched and were not sealed.
I have attempted to get the unit to work with three IPTV subscriptions I have that work on other devices, to no avail. Given that this is a used unit that was already configured by the previous owner, it could be the reason that it is not working.
I would love to use this Buzz TV box as it was very well designed. Unfortunately, the vendor is unethical in selling a used and possibly defective item and that has ruined my experience. I am willing to update and re-rate my review if I get an answer to why I received this used unit and why it is not working with any service that I try to configure.