Top critical review
I'm not Angry, Just disappointed
Reviewed in Canada on December 10, 2020
I am a big Fan of Amazon products and find they typically are well made and do what they are supposed to. The Eero, unfortunately, failed in this regard. I have a 2400 sqft house with an undeveloped basement. I should be well within the range of this product range.
I had three Eero's and placed them in every possible configuration around my house. I spent days speed testing and checking signal strength from every room in my house. I assumed something must be wrong with my settings. In the end, I determined that the Eero provides about the same coverage as the modem I got from Telus. The Telus modem(T3200M) sits in the corner of my basement and provides the same coverage as 3 Eero's dispersed around my house. Through my endless unscientific testing, I determined the Eero main router is not too bad. The problem seems to be with significantly underpowered extenders. If I walked from the basement to my main level, I would still be connected to the basement router. I would get good signal and speed test results. As soon as my Cell phone would switch to the extender 5 feet away, my connection would become significantly weaker. If I walked 10 feet away within sight, it would be even worse. If I walked around a corner or went into another room, the signal degraded further. I checked my interference levels, and everything was fine. It should not have been so slow.
I read a lot of positive reviews regarding the Eero on Amazon, as well as some obviously sponsored Youtube Videos. I want to be clear, the wifi was working throughout my house, but the performance was nowhere near where it should have been. As I mentioned before, it was comparable to a Free ISP modem. I don't think most people do the types of performance testing that I did. I think many people assume it's all fine as long as they have wifi on their cell phones throughout the house.
I never called support. I'm too arrogant for that. I prefer to figure stuff out on my own, and I didn't want to spend hours rebooting every device and stepping through the setting that I already went through 100 times.
This product feels like something I just purchased off Kickstarter, not an Amazon-owned product. It's too Beta to be selling at the price they are asking. I didn't want to wait around for updates just in case the performance improved. I really wanted to make this work, but after many hours, I determined, it's not me, it's you. I sent it back and put my money towards something more ready for market.