Amazon.ca:Customer reviews: The Heart of Business: Leadership Principles for the Next Era of Capitalism

Reviewed in Canada on February 1, 2022

I was excited about this book as the Best Buy turn around is impressive. I even loved the claims on diversity hiring that I looked it up to see who is their the senior leadership. It had almost no diversity, and among the 5 female executives, all were white. While I’m sure these women earned their place, it’s not consistent with the author’s claim and his vision shared in the book. I’m tired of leaders like this that say all the ‘right’ things, but fall short when they are fact checked.

One person found this helpful

Helpful

Selman D.

A must read for everyone!

Reviewed in Canada on May 14, 2021

Verified Purchase

I preordered Hubert Joly's The Heart of Business as soon as it became available for preorder. Since it arrived a few days ago I couldn't put it down. Not only it is a smooth read, the topics it touches makes you reflect and criticize yourself, how you run your business, and your interactions with your teams.

The Heart of Business not only was an amazing read but, it really resonated with me due to the fact that working at Best Buy I have the privilege to observe how everything Hubert is talking about comes to fruition and leads to success when you know where your heart is as a person and as a business.

There are many examples and guidelines for anyone who is aspiring to become a good leader, person and/or run a successful business.

Thank you Hubert for this masterpiece.

Helpful

Amazon Customer

Purpose before Process.

Reviewed in Canada on May 15, 2021

Verified Purchase

Best business book I have read in years as it truly speaks to the current retail landscape! Devising your company’s purpose and putting that first and foremost.

Helpful

jacques

Must read

Reviewed in Canada on May 14, 2021

Cannot wait to fully finish the book to share how insightful it is. Thanks Hubert Joly for articulating your vision and wisdom so efficiently. What you share is a guide to reflection and action in a very lively form. This book is a must read to help all of us, leaders, be better leaders. Thank you.

Helpful

Amazon Customer

Great book!

Reviewed in the United Kingdom on May 14, 2021

Verified Purchase

Brilliant read. Highly recommend it!

The Magic of People, Purpose, Passion and Profits

Reviewed in India on November 26, 2021

Verified Purchase

Five sixth of the people working across organizations today are not fully engaged at work. In terms of loss of productivity, this costs us several trillion dollars. Apart from burning themselves at work, they create dissatisfied customers, unhappy shareholders, disgusted suppliers, and a toxic work environment. The basic assumption is that work is drudgery, and one seeks ‘work-life balance’ to live life and escape from the misery of work.

On the other hand, the small minority who find work meaningful, enjoyable and a way of finding meaning to a purposeful life, excel, enjoy, and energise the workplace. The book is about finding the difference.

Stakeholder capitalism that goes beyond the narrow concept of shareholder wealth maximization, is at the core of this book. The book is based on Hubert Joly’s personal experience in turning around Best Buy from Bankruptcy to stakeholder prosperity.

There are two excellent frameworks in this book. Consider 4 aspects of an individual. 1. Doing what you love. 2. What you are good at. 3. What you can be paid for. 4. What the world needs. The illustration on page 30 depicts these four aspects in intersecting circles (like high school set theory on intersection of sets). 1 and 2 create PASSION at work. 2 and 3 create a valuable PROFESSION. 3 and 4 create a meaningful VOCATION. 4 and 1 create a MISSION. The magic lies in the small space where 1,2,3, 4 intersect; the true noble PURPOSE that we strive to live for, and the core of all that we do. This clearly illustrates the need to align an organization’s PURPOSE with that of an individual.

This brings us to the next interesting framework on page 66. ‘The Purposeful Human Organization- a declaration of interdependence’. The noble PURPOSE for which the organization exists acts as the guiding star for engaged employees who create Delighted Customers, Vendors as Partners, Thriving Communities AND Rewarded Shareholders. The stress is on AND. Forget the myopic traditional view of enhancing shareholder value at the expense of the rest.

While considering new business ideas, Best Buy uses four questions:

• Does it fit with our purpose as a company?
• Is it good for the customer?
• Can we deliver?
• And can we make money?

Profit is an outcome, and not an imperative. This architecture energizes each individual and unleashes human magic leading to ‘irrational performance’. I am reminded of Peter F. Drucker Quote: “The purpose of an organization is to enable ordinary human beings to do extraordinary things.”

In the twenty first century when automation has replaced monotonous and repetitive tasks, we have a great opportunity to enrich people’s lives through meaning, purpose, love, creativity, and passion. Words that were unknown in the industrial age. Welcome to the conceptual age.

Outstanding book. Not to be missed.

Dr Anthony Sive

Best business book of the year.

Reviewed in Australia on January 22, 2022

Verified Purchase

If you want to understand how to lead in business then this book is the best lesson in leadership you can get. What is also important is that doubters read this book too. We must get people to understand the power of human centred leadership. Leaders who think they are superheroes must be stopped.

Amazon Customer

Excellent business book

Reviewed in Australia on January 30, 2022

Verified Purchase

I did a lot of note taking. I have shared extensively with my leadership team. I will use as a future reference. I have already made changes in my business based on what I have learnt.

Client d'Amazon

A refreshing take on leadership and the success of a company

Reviewed in France on May 6, 2021

Verified Purchase

I really enjoyed reading this book, not so much for the description of how Joly was able to "save" Best Buy but rather how he managed to work on himself as a leader and challenge what he initially thought a leader should be. Embracing vulnerability, making people come together, listening and asking questions, caring, viewing employees as individuals with dreams and potential teachers are some of the many lessons that Joly writes about in his book. A refreshing take on leadership that we are not necessarily used to seeing in large corporations especially from male leaders. Part 3 : Unleashing Human Magic is a must read.

One person found this helpful

GABRIELA EDITH REYES MEJIA

Muy buen libro

Reviewed in Mexico on December 16, 2021

Verified Purchase

Excelente libro ampliamente recomendado.

Translate review to English

5 star		82%
4 star		12%
3 star		4%
2 star		1%
1 star		2%

Amazon Music Stream millions of songs	Amazon Advertising Find, attract, and engage customers	Amazon Business Everything for your business	Amazon Drive Cloud storage from Amazon	Amazon Web Services Scalable Cloud Computing Services

Book Depository Books With Free Delivery Worldwide	Goodreads Book reviews & recommendations	IMDb Movies, TV & Celebrities	Amazon Photos Unlimited Photo Storage Free With Prime	Shopbop Designer Fashion Brands

Warehouse Deals Open-Box Discounts	Whole Foods Market We Believe in Real Food	Amazon Renewed Like-new products you can trust	Blink Smart Security for Every Home

The Heart of Business: Leadership Principles for the Next Era of...

›

Customer reviews

Customer reviews

The Heart of Business: Leadership Principles for the Next Era of Capitalism

There was a problem filtering reviews right now. Please try again later.

From Canada

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

From other countries

The Heart of Business: Leadership Principles for the Next Era of... › Customer reviews

Customer reviews

The Heart of Business: Leadership Principles for the Next Era of Capitalism

There was a problem filtering reviews right now. Please try again later.

From Canada

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

From other countries

The Heart of Business: Leadership Principles for the Next Era of...

›

Customer reviews