To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
1.0 out of 5 starsPoorly trained support reps and inability to escalate
Reviewed in Canada on August 1, 2021
Technical Support is poor. Was unable to get a supervisor or level 2 tech callback after three promises. First techician told me that the battery is expected to last 2 hours. Device would not connect to 5Ghz WiFi as promised.