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Submitted a claim two weeks ago. No follow up from company. Called to follow up today. I spoke with 7 representatives, each told me they only deal with amazon.com orders, not .ca and that they would forward me to a representative that deals with .ca. Each time I was connected with a new representative they told me the same thing. Finally I was connected with a .ca representative. Then she tells me she needs to forward me to the claims department for an update on my claim. When I get forwarded to the claims department, they tell me they only deal with .com and not .ca and that they would forward me to .ca claims department. As the call progressed the line got more and more static interference. Pretty much certain this is a scam where they wear you down until you give up. If it is legit, they certainly don't make it easy to file and/or check the status of your claim. To submit the claim initially, the process was similar - I had to speak with 4 representatives before finally getting a representative that dealt with amazon.ca claims. Very suspect.
This bike Alarm Protection Plan is well worth the money. Just knowing that I have protection incase anything went wrong with my E-bike bike alarm that I am well covered. Thanks Amazon and the store for having these kinds of protection plans. I have a brand new E-Bike and they are a very expensive investment, so I wanted more protection on the equipment I add to my E-bike.. Thanks Amazon and the store for this great product. Sincerely Lyne