Customer Review

Reviewed in Canada on June 13, 2021
I had the elite strap on for a few weeks and had gotten to use my headset roughly around 20 hours in those two weeks. It was fine during that time, fit well, seemed firm. However my computer's graphics card failed, and so I left my VR headset on the desk, next to my computer for several weeks while I got the warranty for my card to replace it. After I had my computer up and running again, again after the VR headset was sitting not being touched for several weeks, I picked it up (from the front, heavy side, not the strap) and the snap just snapped in half under its own weight. This is absolutely unacceptable for the price they are charging. I had read the reviews of others saying the band snapped, figured it couldn't be as bad as they said, but sure enough, it's true, with no pressure, no force, just leave it on a desk for a few weeks and it will snap all on its own. Extremely disappointed.
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1.0 out of 5 stars Product broke with absolutely no force or impact
By Jessica W on June 12, 2021
I had the elite strap on for a few weeks and had gotten to use my headset roughly around 20 hours in those two weeks. It was fine during that time, fit well, seemed firm. However my computer's graphics card failed, and so I left my VR headset on the desk, next to my computer for several weeks while I got the warranty for my card to replace it. After I had my computer up and running again, again after the VR headset was sitting not being touched for several weeks, I picked it up (from the front, heavy side, not the strap) and the snap just snapped in half under its own weight. This is absolutely unacceptable for the price they are charging. I had read the reviews of others saying the band snapped, figured it couldn't be as bad as they said, but sure enough, it's true, with no pressure, no force, just leave it on a desk for a few weeks and it will snap all on its own. Extremely disappointed.
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