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Douglas Stone
Sheila Heen
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Difficult Conversations: How to Discuss What Matters Most Paperback – Illustrated, Nov. 2 2010

by Douglas Stone (Author), Bruce Patton (Author), Sheila Heen (Author),
4.6 4.6 out of 5 stars 3,585 ratings
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Previous page
  1. Print length
    352 pages
  2. Language
    English
  3. Publisher
    Penguin Books
  4. Publication date
    Nov. 2 2010
  5. Reading age
    18 years and up
  6. Dimensions
    12.95 x 1.52 x 19.81 cm
  7. ISBN-10
    9780143118442
  8. ISBN-13
    978-0143118442
  9. See all details
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Difficult Conversations: How to Discuss What Matters Most
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Popular Highlights in this book
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Previous page
  1. The point is this: difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.
    Highlighted by 7,852 Kindle readers
  2. Interpretations and judgments are important to explore. In contrast, the quest to determine who is right and who is wrong is a dead end.
    Highlighted by 5,878 Kindle readers
  3. Arguing inhibits our ability to learn how the other person sees the world.
    Highlighted by 4,628 Kindle readers
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From the Publisher

Difficult Conversations, Bruce Patton, Sheila Heen, Roger Fisher, help guide

Difficult Conversations, Bruce Patton, Sheila Heen, Roger Fisher, help guide

Difficult Conversations, Bruce Patton, Sheila Heen, Roger Fisher, help guide

Product description

Review

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company 

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
—Citizen

“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal 

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

Product details

  • ASIN ‏ : ‎ 0143118447
  • Publisher ‏ : ‎ Penguin Books; Revised edition (Nov. 2 2010)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 352 pages
  • ISBN-10 ‏ : ‎ 9780143118442
  • ISBN-13 ‏ : ‎ 978-0143118442
  • Item weight ‏ : ‎ 249 g
  • Dimensions ‏ : ‎ 12.95 x 1.52 x 19.81 cm
  • Customer Reviews:
    4.6 4.6 out of 5 stars 3,585 ratings

About the authors

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Previous page

  1. Douglas Stone

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    Douglas Stone is a principal at Triad (an international corporate education and organizational consulting firm based in Cambridge, MA), and a Lecturer on Law at Harvard Law School.

    See more on the author's page

  2. Sheila Heen

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    Full content visible, double tap to read brief content.

    Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.

    She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God.

    Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com.

    Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.

    See more on the author's page
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Customer reviews

4.6 out of 5 stars
4.6 out of 5
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