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Difficult Conversations: How to Discuss What Matters Most Paperback – Illustrated, Nov. 2 2010
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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
From the Publisher
—The New York Times
“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
“A user-friendly guide to mastering the talks we dread . . . a keeper.”
“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence
“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline
“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review
“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News
“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal
About the Author
Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
- ASIN : 0143118447
- Publisher : Penguin Books; Revised edition (Nov. 2 2010)
- Language : English
- Paperback : 352 pages
- ISBN-10 : 9780143118442
- ISBN-13 : 978-0143118442
- Item weight : 249 g
- Dimensions : 12.95 x 1.52 x 19.81 cm
- Best Sellers Rank: #2,252 in Books (See Top 100 in Books)
- Customer Reviews:
About the authors
Reviewed in Canada on February 26, 2019
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I used the principles that I had learnt within it to advise one of my team members when she had a falling out with a colleague and needed to talk to him about it. It really helped to diffuse a bad situation, and lead to a great improvement in their working relationship.
I would strongly recommend this book to anyone, as it gives great advice and guidance that can be applied in both your personal and business life.